Employer Industry: Education Services

Why consider this job opportunity:
- Competitive market pay-based compensation
- Part-time opportunity with the potential for full-time opportunities after proven mastery and success with the role
- The opportunity to work from home or remote location
- Career development and advancement opportunities
- Fun, collaborative team culture founded on success for every family and Center!

What to Expect (Job Responsibilities):
- Monitor and respond to basic customer service support tickets with exceptional standards for Center experience and satisfaction
- Build relationships with Center Directors and Franchisees by coordinating monthly call scheduling, making outreach for past-due meetings, basic ticket support, etc.
- Create, manage, and deliver Center training cohort calendars, invitations, communications, and follow-ups
- Assist Contact Center Managers in meeting support goals by monitoring for disengaged Centers, training adherence, etc.
- Complete regular Center audits to ensure proper setup is maintained

What is Required (Qualifications):
- 2+ years Customer Service experience
- 1+ year Administrative or Project Management experience
- Proven success in a remote work environment
- A passion for creating outstanding experiences for clients and customers at all times
- Exceptional organizational skills

How to Stand Out (Preferred Qualifications):
- Sylvan experience preferred, but not required

#EducationServices #CustomerService #RemoteWorkOpportunity #CareerDevelopment #TeamCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.