• Job Description

  Req#: PARTT053086

  Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!!

  Shift: Must have a flexible work schedule to include working nights, weekends, and holidays.
  
  We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you!
  
  Role Responsibilities:
  As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:
  Assisting guests efficiently, courteously, and professionally at all times
  Maintain a high level of service and hospitality
  Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner
  Post guest charges, collect payments, and follow all cash handling procedures.
  Handle guest mail and messages with respect to privacy and professionalism
  Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  Be a great communicator to various departments and management on guest comments and concerns
  Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  Have full knowledge of hotel safety and emergency procedures
  
  

  Here are some reasons our associates like working for us:

  
  Benefits (Full Time Associates only)

  We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities.
  
  Why Renaissance Raleigh?

  Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you.

  You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
  
  If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

  Qualifications

  Experience

  Preferred

  Experienced with face to face Customer Service is a must

  Behaviors

  Preferred

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Functional Expert : Considered a thought leader on a subject

  Team Player : Works well as a member of a group

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Goal Completion : Inspired to perform well by the completion of tasks

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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