ETC
Part-Time Information Technology Specialist - Louisville, KY
This job is now closed
Job Description
- Req#: 872863
- Provide technical assistance and support for all incoming queries and issues related to computer systems, software, (IVR) and hardware.
- Image new workstations as needed.
- Install, test and configure new workstations, peripheral equipment and software.
- Respond to email messages and ticketing system for customers seeking assistance.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Run diagnostic programs to resolve problems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Take ownership to monitor and respond quickly and effectively to requests received through the IT helpdesk and Central Support for escalations.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Maintain inventory of all equipment, software.
- Report on compliance of software licenses and patch levels.
- Respond to virus and malware remediation.
- Administer user accounts in Active Directory, 3rd party applications as well as internal applications.
- Identify and recommend solutions to reoccurring issues or needs.
Join ETC as an Information Technology Specialist to help us deliver technical excellence and outstanding customer service in a team environment, where each member radiates our core values of integrity, excellence, collaboration, innovation, and passion. This os a part-time opportunity for someone to work at our office in Louisville, Kentucky.
Works independently under general direction of Quarterhill Director of IT and direct supervision of ETC Information Technology Lead; is highly organized; is able to communicate regularly on project and task progress; responsible for resolving issues in a timely manner; must possess excellent communication skills both written and verbal. Candidates must have strong work ethic and possess the ability to work with minimal supervision.
Essential Functions:
The candidate will administer help desk support to users at all levels onsite. Tasks will include, but are not limited to:
About the company
ETC delivers technically sophisticated solutions and supports many of the country’s largest toll authorities. ETC is the leading tolling systems provider for the transportation industry.
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