• Job Description

  Req#: E0314-25-3180?language=en&page=576&sort=publicationDateDesc

  Job summary

  UNLOCK YOUR BEST WORK LIFE + make a difference for every patient Are you an experienced Administrator with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.

  Working as a member of the administration team to provide a comprehensive administration role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.

  Assist in the clerical function of the Unit. Work proactively to ensure that Outpatient clinics and Theatre lists are filled to capacity at all times and report any shortfalls and of any difficulties experienced with the booking of patients and the capacity available to the Booking Lead & Patient Referral Manager.

  Working 22.5 hour a week. You will work 8 hour shifts between Monday - Friday 9am - 5pm or 10.00am - 6pm, we work on a rota system so shifts will vary week on week.

  Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them. To see what its like working for the Practice Plus Group, please see the video of testimonials below

  Main duties of the job

  As our Patient Pathway Coordinator you will provide a comprehensive admin service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. fun and rewarding.

  To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages.

  Provide advice in all matters relating to patients appointments, both by telephone and face to face.

  To contact patients on internal waiting lists to offer earlier appointments.

  To process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.

  To book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.

  To be responsible for requesting transport via the reception team

  To use the computer system to record patient information including cancellations, DNAs and patients attendance to outpatients or for theatres.

  To coordinate booking of Outpatient clinics

  To be flexible to work to shift patterns this will include evenings and weekend working hours.

  To understand and become fully conversant with the Practice Plus Group competency model and its application.

  To help meet our national RTT waiting times within the referral process

  Maximise Theatre and OPD capacity

  About us

  You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.

  Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.

  You will also have:

  • Excellent communication and interpersonal skills
  • Comfortable working using your initiative, follow instructions and prioritise a busy workload
  • Strong communication skills (Written and Phone)

  What you can expect in return;

  • A full-time equivalent salary of £24,232 pa (£14,539.21 pa for 22.5 hours a week)
  • Work 22.5 hours a week; 8 hour shifts between Monday - Friday 9am - 5pm or 10.00am - 6pm, shifts will vary week on week
  • Any weekend shifts will be deemed unsociable hours; an increase in the hourly rate
  • Extensive range of wellbeing and lifestyle benefits
  • Working within a friendly and supportive team
  • The support you need to grow in your role and continue your professional development
  • 25 days holiday pro-rata increasing with service plus bank holidays

  If you have any questions, contact sarah.melder@practiceplusgroup.com Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Applicants must have the right to work in the UK.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Other

  Salary

  £14,539.21 a year A full-time equivalent salary of £24,232 per annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  12006

  Job locations

  Old Wells Road

  Shepton Mallet

  Somerset

  BA4 4LP

  
  

  Job description

  Job responsibilities

  For more information, request a copy of the full job description from sarah.melder@practiceplusgroup.com

  Job description

  Job responsibilities

  For more information, request a copy of the full job description from sarah.melder@practiceplusgroup.com

  Person Specification

  Qualifications

  Essential

  • Experienced in dealing with the public, both in person and over the phone
  • Excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.
  • Experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.
  • Comfortable working using your initiative, follow instructions and prioritise a busy workload
  • Strong communication skills (Written and Phone)
  • Substantial reception experience in Healthcare or service sector

  Person Specification

  Qualifications

  Essential

  • Experienced in dealing with the public, both in person and over the phone
  • Excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.
  • Experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.
  • Comfortable working using your initiative, follow instructions and prioritise a busy workload
  • Strong communication skills (Written and Phone)
  • Substantial reception experience in Healthcare or service sector

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Practice Plus Group

  Address

  Old Wells Road

  Shepton Mallet

  Somerset

  BA4 4LP

  
  

  Employer's website

  https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

  Employer details

  Employer name

  Practice Plus Group

  Address

  Old Wells Road

  Shepton Mallet

  Somerset

  BA4 4LP

  
  

  Employer's website

  https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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