• Job Description

  Req#: A2777-25-0000?language=en&page=626&sort=publicationDateDesc

  Job summary

  Bexley Group Practice is looking to employ a part time GP Receptionist to join our friendly team at our branch site in Belvedere.

  The role is for 22 hours per week (Monday 1pm - 7.30pm, Tuesday 8am - 1.30pm, Wednesday 8am - 1.30pm and Friday 1.30pm - 6.30pm)

  Main duties of the job

  The candidate should ideally have previous experience working as a GP receptionist, be computer literate, and have excellent customer service and communication skills.

  The candidate should be punctual and able to work as a team member. You will be required to deal with patients and visitors at the receptionist desk and via phone and therefore a pleasant and professional manner is required.

  About us

  Bexley Group Practice is a busy GP Practice, located in the heart of Welling with a branch site in lower Belvedere.

  We have a Reception and Administrative team, GP's, Practice Nurses, Clinical Pharmacists, Paramedics, Physician Associate, Phlebotomist, First Contact Physiotherapist, Advanced Clinical Practitioner and a Mental Health Practitioner.

  Details

  Date posted

  24 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2777-25-0000

  Job locations

  Bexley Group Practice

  24 Station Road

  Belvedere

  Kent

  DA17 6JJ

  
  

  Job description

  Job responsibilities

  Reception Duties

  • Greet patients professionally and manage appointment flow efficiently via phone and face-to-face.

  • Inform patients if clinicians are delayed or called away.

  • Monitor and manage urgent appointment requests with appropriate guidance.

  • Advise on charges for non-NHS services, take payments, and issue receipts.

  • Explain practice procedures to new/temporary patients and follow correct registration procedures.

  • Respond to patient and visitor queries promptly and appropriately.

  • Enter and update patient data on EMIS or other clinical systems.

  • Manage emergency situations efficiently and escalate where appropriate.

  • Maintain supplies (bags, bottles, stationery) and ensure clinical rooms are stocked.

  • Keep reception areas clean and organised.

  • Handle clinical specimens in line with protocol.

  Confidentiality

  • Respect and maintain patient confidentiality at all times.

  • Do not share any confidential information unless authorised and in line with practice policies.

  • Treat all dataclinical, staff, or business-relatedas confidential, with disclosure only as per protocol.

  Appointment System Management

  • Understand appointment system structure, clinic times, and booking rules.

  • Accurately book and manage appointments, flag overloads to the Practice Manager.

  • Ensure availability for urgent same-day bookings where necessary.

  Medical Records & Administration

  • File and manage medical records in a secure and accessible manner.

  • Scan clinical documents accurately, attaching to the correct patient record.

  • Store scanned letters securely pending confidential destruction.

  • Handle subject access requests per policy and forward appropriately.

  • Process GP links, including registrations, amendments, and rejections under guidance.

  Telephone System Operation

  • Handle incoming and outgoing calls courteously, record messages, and forward actions to clinicians.

  • Follow switchboard procedures when transferring to out-of-hours service.

  Information Security

  • Ensure confidential handling of all patient and practice-related documents and data.

  • Adhere to data protection and IG policies.

  Patient Liaison

  • Provide courteous non-clinical care and support; help patients access test results, speak to clinical staff, or find appropriate leaflets and support groups.

  • Respect patient privacy and offer assistance sensitively.

  Information Technology & Audit Duties

  • Maintain up-to-date skills in EMIS/clinical systems; report any issues promptly.

  • Comply with all IT, security, records management, and confidentiality protocols.

  • Review and act on communications and decisions from meetings.

  Additional Responsibilities

  • Attend staff meetings regularly (overtime may apply if off-duty).

  • Complete all mandatory training sessions (e.g., IG, safeguarding, fire safety).

  • Know the location and use of fire exits and extinguishers.

  • Understand where key forms and practice equipment are located.

  • Provide cover for colleagues annual leave or absence.

  Job description

  Job responsibilities

  Reception Duties

  • Greet patients professionally and manage appointment flow efficiently via phone and face-to-face.

  • Inform patients if clinicians are delayed or called away.

  • Monitor and manage urgent appointment requests with appropriate guidance.

  • Advise on charges for non-NHS services, take payments, and issue receipts.

  • Explain practice procedures to new/temporary patients and follow correct registration procedures.

  • Respond to patient and visitor queries promptly and appropriately.

  • Enter and update patient data on EMIS or other clinical systems.

  • Manage emergency situations efficiently and escalate where appropriate.

  • Maintain supplies (bags, bottles, stationery) and ensure clinical rooms are stocked.

  • Keep reception areas clean and organised.

  • Handle clinical specimens in line with protocol.

  Confidentiality

  • Respect and maintain patient confidentiality at all times.

  • Do not share any confidential information unless authorised and in line with practice policies.

  • Treat all dataclinical, staff, or business-relatedas confidential, with disclosure only as per protocol.

  Appointment System Management

  • Understand appointment system structure, clinic times, and booking rules.

  • Accurately book and manage appointments, flag overloads to the Practice Manager.

  • Ensure availability for urgent same-day bookings where necessary.

  Medical Records & Administration

  • File and manage medical records in a secure and accessible manner.

  • Scan clinical documents accurately, attaching to the correct patient record.

  • Store scanned letters securely pending confidential destruction.

  • Handle subject access requests per policy and forward appropriately.

  • Process GP links, including registrations, amendments, and rejections under guidance.

  Telephone System Operation

  • Handle incoming and outgoing calls courteously, record messages, and forward actions to clinicians.

  • Follow switchboard procedures when transferring to out-of-hours service.

  Information Security

  • Ensure confidential handling of all patient and practice-related documents and data.

  • Adhere to data protection and IG policies.

  Patient Liaison

  • Provide courteous non-clinical care and support; help patients access test results, speak to clinical staff, or find appropriate leaflets and support groups.

  • Respect patient privacy and offer assistance sensitively.

  Information Technology & Audit Duties

  • Maintain up-to-date skills in EMIS/clinical systems; report any issues promptly.

  • Comply with all IT, security, records management, and confidentiality protocols.

  • Review and act on communications and decisions from meetings.

  Additional Responsibilities

  • Attend staff meetings regularly (overtime may apply if off-duty).

  • Complete all mandatory training sessions (e.g., IG, safeguarding, fire safety).

  • Know the location and use of fire exits and extinguishers.

  • Understand where key forms and practice equipment are located.

  • Provide cover for colleagues annual leave or absence.

  Person Specification

  Experience

  Essential

  • Receptionist experience
  • Experience of working with computers
  • Experience of working with telephone system

  Desirable

  • Experience of working in a GP practice

  Person Specification

  Experience

  Essential

  • Receptionist experience
  • Experience of working with computers
  • Experience of working with telephone system

  Desirable

  • Experience of working in a GP practice

  Employer details

  Employer name

  Bexley Group Practice

  Address

  Bexley Group Practice

  24 Station Road

  Belvedere

  Kent

  DA17 6JJ

  
  

  Employer's website

  https://www.bexleygrouppractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Bexley Group Practice

  Address

  Bexley Group Practice

  24 Station Road

  Belvedere

  Kent

  DA17 6JJ

  
  

  Employer's website

  https://www.bexleygrouppractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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