• Job Description

  Req#: 5001123240706

  Job Overview

  Summary/Objective
  The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

  Essential Functions

  • Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner
  • Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers
  • Offers to take messages or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available
  • Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived
  • Obtains and records demographic information about each customer, using dealership sales control system
  • Hands out brochures and other information to visitors to dealership
  • Answers basic customer inquiries and refers more complex inquires to the appropriate person
  • Greets customers in the service department during morning rush hour and obtains basic customer information
  • Serves as clerical and administrative back-up
  • Other duties as assigned

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

  EEO Statement
  The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

  Requirements

  Competencies
  

  • Exceptional customer service skills
  • Ability to clearly answer the phone and use the intercom
  • Strong organization skills and ability to multi-task
  • Ability to remain positive and professional in stressful situations
  • Ability to read and comprehend instructions and information
  • Ability to listen to customer and determine how to assist them
  • Proficient with Microsoft applications
  • Time Management skills and ability to prioritize
  • Excellent communication skills and works well in a team environment
  • Fast and accurate data entry skills
  • Ability to handle multiple calls at one time
  • Maintain professional appearance at all times

  Supervisory Responsibility

  N/A

  Work Environment/ Physical Demands
  Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
  Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
  This position will require the employee to alternate sitting, standing, and walking throughout the shift
  This position requires the ability to push, pull, stoop, kneel, reach, grasp
  This position involves repetitive motion--primarily typing
  This position requires the ability to talk and hear

  Position Type/Expected Hours of Work
  Store Business Hours with ability to work nights, weekends, and holidays as required

  Required Education and Experience
  High school diploma or equivalent.

  Preferred Education and Experience
  High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

  Additional Eligibility Qualifications (Certification/Licenses/Registrations)
  Valid Driver's License

  Safety Sensitive Position

  No

  Dealership Name

  Hudson Toyota

  _____________________

  599 Route 440, Jersey City, New Jersey 07305

  Internal Job ID

  Receptionist-712813

• About the company

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