Remote Jobs
Part Time - Remote Customer Service Specialist
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Job Description
- Req#: 97414
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Part-time position with 24 hours per week and benefits eligibility
- Comprehensive medical, dental, vision, and life insurance available from the first day of the month after hire
- Annual 4% automatic retirement contribution and 401(k) plan with employer match
- Tuition assistance available from the first day of employment
- No weekends or holidays required, providing a great work-life balance
- Supportive work environment with opportunities for professional development and training
What to Expect (Job Responsibilities):
- Answer a high volume of inbound calls, serving as the initial point of contact for patient healthcare needs
- Navigate and manage the electronic health record to validate and document patient information accurately
- Schedule patient visits, verify insurance, and collect demographic information while maintaining patient privacy
- Utilize critical thinking to resolve complex issues and consult with clinical staff when necessary
- Adhere to established performance standards, providing excellent customer service in all interactions
What is Required (Qualifications):
- High School Diploma or GED
- 2-5 years of customer service or healthcare-related experience
- Must be available for full-time training for 4 weeks prior to starting
- Typing test required (minimum speed of 35 wpm with 90% accuracy)
- Ability to work in a constant state of alertness and in a safe manner
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or as a customer service representative in a related field
- Familiarity with electronic health records and insurance processes
- Strong critical thinking and problem-solving skills
- Ability to communicate effectively with diverse populations
- Proficiency in using MyChart and other healthcare-related software
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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