The City of Anaheim Community Services Department is seeking a customer service oriented individual to fill a part time Senior Program Specialist position of approximately 30 hours per week, however, no minimum number of hours is guaranteed. This position requires availability to work evenings, weekends, and some holidays. The individual performs a variety of duties including providing customer service to guests and user groups, scheduling and supervising facility users, assisting with coordination and implementation of educational and recreational programs, and special events, assisting with coordination of case management services, providing supervision of youth and teen programs, training, scheduling and supervision of part time staff and volunteers. Additional responsibilities include meeting with potential facility user groups, conducting facility tours, interpreting and communicating facility use policies and procedures, reporting and overseeing facility safety and maintenance repairs/improvements, maintaining records and facility user files, preparing reports and maintain program files, assisting in setting up facility spaces for programs and special events, including tables, chairs, and other equipment necessary for implementation of the scheduled programs and events. Bilingual- English/Spanish speaking/reading/writing is required.

DISTINGUISING CHARACTERISTICS: This is the journey level classification in the Recreation Services series. Incumbents are responsible for program planning, staff supervision and administration for a particular recreational services program or functional area.

Responsibilities and duties may include, but are not limited to, the following:

Possess excellent communication and customer service skills in working with facility user groups/guests.
Provides support to the implementation of Human Services programs and special events.
Schedule, train and supervise part time staff as assigned by supervisor.
Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.
Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff/volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.
Under minimal supervision, plan and implement programs and special events.
Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies and procedures.
Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.
Respond to maintenance, safety and operational emergencies whenever the facility is open/after hours.
Provide assistance in resolving facility use conflicts and gaining cooperation of user groups/individuals in following policies and procedures.
Provide assistance and support to youth development, recreation and education programs for children ages 6-17.
Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail; respond to citizen's requests and complaints; follow up and provide solutions to citizen problems.
Understand the importance of and maintain a safe and confidential work environment for clients; informs supervisor of clients requiring additional case management services.
Provide information, referral, and assessments; coordinate emergency assistance, and senior wheels transportation program; assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.
Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.
Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets; create fliers, forms, letters, activity guide copy, and write press releases.
Enter course and instructor information into Department's program and facility software system; reserve facilities and process registrations as needed; cancel courses in CivicPlus and notify patrons and community center staff of course cancellations; process refunds and Anaheim Community Foundation scholarship applications.
Prepare community center calendars for scheduling of the proposed upcoming session of recreation classes.
Serve as a liaison between the City and cable company in updating Channel 3 Slides; assist in the maintenance and updating of the Division's website.
Assist in producing fundraising materials such as letters, lists, proposals, and brochures; assist in the management of fundraising records; contact prospects by phone or written correspondence to seek donations.
Maintain communication with supervisor, maintain records and prepare reports.
Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain high level of customer service, courtesy, and professionalism for all public contacts; communicate effectively with the public and with co-workers; establish cooperative working relationships.
Perform related duties and responsibilities as required.

Qualifications:

Experience:

Two (2) years journey level experience related to the recreational program to which assigned, including supervision of employees and volunteers.

Knowledge of:

Knowledge of basic principles and practices of providing case management services.
Knowledge of Youth Development framework.
Knowledge of 40 developmental assets.
Experience in employee and volunteer supervision and recreation/community facility site management and oversight.
Principles of employee and volunteer supervision and training.
Principles, practices, and service delivery needs related to the program area(s) to which assigned.
Procedures for overseeing; planning, implementing, and maintaining a variety of recreation and leisure activities and programs, recreational, cultural, age-specific, and social needs of the community.
Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
Recreation site management and oversight; safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
Applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
Principles and practices of basic public relations techniques.
Principles and procedures of record keeping, cash handling, and report preparation; business arithmetic and statistical techniques.
Modern office practices, methods, computer equipment and computer applications, including CivicPlus or active software. English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contact with the public.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.

Ability to:

Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers; plan and prepare recreation activities, reports, and other related program materials.
Monitor program budget revenue and expenditures; understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities.
Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
Work independently while supervising facilities and user groups; understand, interpret, and apply facility use policies and procedures; provide courteous assistance to facility patrons.
Ability to demonstrate a high level of customer service by effectively dealing with others and effectively representing the City in contact with the public.
Ability to work independently while supervising facilities, user groups, and part time staff.
Ability to establish working relationships with youth, parents, program providers and facility guests.
Lift and move tables and chairs and arranging facilities for community events and/or meetings.
Knowledge of safety principals and practices (First Aid and CPR) and facility safety precautions/procedures.
Handle rescues, medical emergencies and injuries in a calm and effective manner, including providing basic first aid and adult and/or child cardiopulmonary resuscitation (CPR).
Maintain facilities and equipment in a clean, safe, and secure manner; operate the Department's program registration and facility software system.
Operate modern office equipment including computer equipment and software programs; maintain accurate logs, records, and written records of work performed.
The ability to communicate effectively both orally and in writing and be able to maintain effective working relationships with others.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Bilingual- English/Spanish speaking/reading/writing is required.

License/Certification Required: Possession of a valid California Driver's License by date of appointment.

Note: Possession of a current (less than two years) tuberculosis clearance slip by date of appointment. Fingerprinting at the time of hire is a state-mandated requirement for all employees having direct contact with minors.

This is a part time position usually averaging 20-30 hours per week. A minimum number of hours is not guaranteed.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted until Friday, January 3, 2025 at 5:00PM . Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating See Resume is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer

Part Time Senior Program Specialist - Ponderosa Park Family Resource Center

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