Service Center Advisor

Sapp Bros., Inc., a growing chain of travel centers, is looking for an experienced Service Advisor to join our team. At Sapp Bros., we treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of Blessing and Serving others, ensuring that our work consistently delivers 5-star service with a focus on Safety and Professionalism.

If you're looking for a fast-paced opportunity to grow your career in a dynamic diesel maintenance shop, we’d love to talk to you!

What You’ll Do:

As a Service Advisor, you'll build strong customer relationships and ensure customers receive prompt, courteous, and effective service. You'll oversee the service process from start to finish, ensuring customer expectations are met and exceeded.

Key Responsibilities:

• Provide excellent customer service, building lasting relationships.
• Manage the service process, from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Qualifications