• Job Description

  Req#: 951

  The Role
  Liberty Science Center (LSC) is seeking a Sr. Membership Ambassador to join our Membership Team within the External Affairs Department. The Sr. Membership Ambassador supports LSC’s membership team and membership base and conducts general customer service activities. assists with growing and maintaining LSC’s membership program. The Sr. Ambassador is involved in all aspects of member recruitment and retention including providing high touch customer service, overseeing the administration, hygiene and integrity of our membership database, ensuring that membership fulfillment is executed on a timely basis, and engaging in event support as needed.

  The Sr. Membership Ambassador will report to the Director of Membership and Manager of Membership.

  What You'll Bring
  With a passion for LSC’s mission, you operate daily with a positive and proactive energy. Highly motivated and resourceful, you thrive on working with people from diverse backgrounds to ensure they have a meaningful experience at LSC. In addition, you are a great listener, intuitive, detail-oriented and above all, take pride in your own work and in providing exceptional customer service.
  
  What You’ll Do
  The daily essential functions of the Senior Membership Ambassador are some combination of the following:

  1. Efficiently and accurately answer Membership inquiries in person, by phone, through email and respond to voicemail, and effectively and accurately communicate information on LSC’s current and future exhibits and programs, member benefits, and policies
  2. Effectively and independently problem-solve member issues
  3. Assist with monthly membership renewals process according to schedule
  4. Communicate, supply, and work directly with Box Office Guest Ambassadors on related membership issues, policies, and promotions
  5. Enter transactions into Tessitura (CRM system) with 100% accuracy following data entry standards and database procedures
  6. Provide high-quality customer service to LSC members and potential members (online ticket purchasers, walk-up customers) at check-in and ensure all guests are well informed on all currently available LSC experiences and membership proposition
  7. Review and edit existing Tessitura records to maintain database hygiene and integrit
  8. Handle returned mail and email
  9. Monitor and maintain collateral inventory
  10. Other responsibilities, as needed

  Preferred Knowledge, Skills, and Abilities (KSAs)

  1. Knowledge of general office procedures and equipment. Computer acumen
  2. Skills necessary: data entry accuracy, excellent customer service, written and verbal communication, and interpersonal skills
  3. Professional manner and independent judgment
  4. Ability to prioritize multiple projects, interact with a diverse public audience, maintain a pleasant and professional demeanor, and work as part of a team or independently

  Preferred Qualifications

  1. 1+ years of customer service experience
  2. Outstanding communication skills, both oral and written
  3. Ability to act with patience, cultural competency, and a high degree of diplomacy when interacting with the public
  4. Working knowledge of a membership-related database, preferably Tessitura
  5. Dependable
  6. Proactive and flexible
  7. Digitally savvy
  8. High degree of professionalism and tact; understanding of office protocols

  Classification and Schedule
  The Part-Time Sr. Membership Ambassador will work approximately 24 hours per week. The ideal candidate must be available to work weekends, evenings, and holidays as business needs or special events may require.

  Physical/Environmental Demands
  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee must be able to work in a standard open floor office environment, which includes a combination of sedentary work at a laptop and on the phone as well as standing for long periods of time while working with staff on the museum floor to prepare for events or fill in for staff on the floor. The ability to lift 20 pounds is required.

  LSC’s Work Culture at a Glimpse
  LSC prides itself on fostering a culture that enables all employees to experience a sense of pleasure, passion, and purpose while in the workplace. We believe in embracing and driving change, inspiring fun and learning, and creating a positive and family-friendly team spirit. Our differences as individuals (race, gender, age, cultural heritage, physical ability, education, and lifestyle) are an asset and contribute to our ability to drive innovation. Lastly, at the heart of our work culture is the commitment to delivering a “wow factor” through our exceptional customer service to not only our guests but also one another.

  Work Location
  Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any point in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to an on-site café and a terrace with stunning NYC views.

  Compensation & Benefits
  The Sr. Membership Ambassador is compensated at a rate of $19.00/hour. Liberty Science Center also provides perks for all eligible part-time employees, including:

  1. Paid sick time
  2. 25% discount for staff in the LSC store
  3. 15% discount in the Cosmic Cafe
  4. LSC Membership
  5. Free Parking
     
     
     ___________________
     Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

  • To find out more, visit lsc.org or follow us on Facebook , LinkedIn or Twitter .

• About the company

  The center, which first opened in 1993 as New Jersey's first major state science museum, has science exhibits, the largest and most technologically advanced planetarium in the Western Hemisphere, numerous educational resources, and the original Hoberma...

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