State of Georgia
Part-Time Virtual Customer Service Specialist
4 days agoWhat's your preference?
Job Description
- Req#: 69393
Employer Industry: Government Services
Why consider this job opportunity:
- Salary of $20 per hour
- Opportunity for professional development in a government setting
- Flexible part-time schedule with shifts available from 8:00 AM to 4:30 PM (Eastern Time)
- Supportive and collaborative team environment
- Essential role in providing quality customer service to the public
- Work remotely while helping to resolve customer inquiries and issues
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for inbound calls to the Secretary of State Call Center
- Deliver friendly, professional, and knowledgeable customer service to address inquiries
- Stay updated on Secretary of State policies, procedures, and division-specific information
- Accurately document customer interactions and maintain detailed logs
- Identify and report recurring technical or administrative issues to the appropriate team
What is Required (Qualifications):
- At least 3 months of experience in a call center environment
- High school diploma or equivalent
- Strong understanding of customer service principles and processes
- Excellent listening skills and the ability to manage a high volume of calls
- Basic computer skills and comfort using electronic systems for daily tasks
How to Stand Out (Preferred Qualifications):
- Previous customer service experience in a high-volume setting
#GovernmentServices #CustomerService #RemoteWork #PartTimeOpportunity #CareerGrowthAbout the company
Georgia is a state in the Southeastern region of the United States, bordered to the north by Tennessee and North Carolina, whose terrain spans coastal beaches, farmland and mountains. Capital city Atlanta is home of the Georgia Aquarium and the Martin Luther King Jr. National Historic Site, dedicated to the African-American leader’s life and times.
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