• Job Description

  Req#: 4316822

  The Eligibility Technician PT, under general supervision, is responsible for answering questions and gathering information by telephone or in person from families applying for assistance. This person will prescreen applicants; add families to the waiting list of the appropriate income maintenance program; and schedule appointments. This person will be responsible for keying data in case files, data entry into an automated system, and updating demographic data for families or individuals. Employees must be able to pay attention to detail, type more than 25 words per minute, and have good computer skills. The ability to communicate effectively orally and in writing. Ability to explain program guidelines and provide education on the program. Advise clients of other agency programs and services. Maintain effective working relationships with peers and clients. Provide excellent customer service internal and external. Employees in this position could support the Subsidized Child Care Assistance, FNS, or Medicaid and/or the Work Force Unit and Crisis Assessment Unit.

  Performs all of the following functions: intake, collecting client data, adding and removing clients to the waiting list, scheduling appointments in Compass/NCFAST as well as answering phone calls, sending out letters, and putting together packets.
  
  Makes changes to client cases, including transferring cases, updating addresses and phone numbers, changing Primary Care Providers, updating persons page information, and documenting contact changes.
  
  Sets up appointments for clients based on Hearing Officer Schedules.
  
  Reserves meeting rooms, prepare s documents for hearing, and assists the Hearing Officer and caseworkers as needed.
  
  Gathers information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies.
  
  Refers to eligibility manuals and utilizes agency procedural guidelines in accomplishing the work.
  
  Provides information to clients on program requirements based upon the information provided in the unit's manual. Information contained in these regulations is clear but must be explained to clients with varying levels of understanding.
  
  Collects, processes, scans, and distributes incoming mail and faxes.
  
  Ability to develop and maintain cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.
  
  Performs other related duties as assigned.

  MINIMUM QUALIFICATIONS

  Education and Experience:

  High School Diploma or an acceptable equivalency diploma (GED), and six (6) months public contact experience.

  
  

  PREFERRED QUALIFICATIONS

  Education and Experience:

  High School Diploma or an acceptable equivalency diploma (GED), and (1) year of paraprofessional or clerical public contact experience

  
  

  Special Requirements:

  Proficiency in NC FAST.

  Fluent in Spanish and English.

  PHYSICAL DEMANDS

  Must be physically able to operate a variety of machinery and equipment including computers, , copiers, facsimile machines, calculators, printers, telephone, etc. Must be physically able to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting but may involve walking or standing for periods of time.

  
  

  WORK ENVIRONMENT

  Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

• About the company

  Learn about Union County and the services provided to residents and businesses to promote and sustain the quality of life and lifestyles unique to our county,

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