Employer Industry: Behavioral Health Services

Why consider this job opportunity:
- Competitive compensation with an annual incentive bonus plan
- Comprehensive medical, dental, and vision insurance with low deductible options
- Generous vacation and sick time accrual, plus 12 paid holidays
- 401(k) plan with employer match and state retirement pension plan
- Opportunity for career advancement and growth within a 24/7 operational environment
- Remote work option available for flexibility

What to Expect (Job Responsibilities):
- Oversee staff and ensure smooth operation of a high-quality, user-friendly call center
- Provide direct administrative and clinical oversight, training, and supervision to clinicians and specialists
- Monitor budget and staff productivity while making recommendations for operational efficiencies
- Analyze staffing needs and recommend schedules to ensure timely call responses
- Establish and maintain relationships with local hospitals and community stakeholders to promote access to services

What is Required (Qualifications):
- Licensed Clinician or Registered Nurse with 4 years of combined crisis call center and clinical experience in mental health/substance use/developmental disabilities
- Minimum of 2 years of administrative supervisory experience
- Must reside in North Carolina and be able to travel as needed
- Comprehensive knowledge of DSM-5TR and behavioral health assessments
- Strong oral and written communication skills, along with proficiency in Microsoft Office

How to Stand Out (Preferred Qualifications):
- Knowledge of physical health in addition to behavioral health
- Two years of supervisory experience in a call center environment
- Experience with crisis intervention and conflict resolution techniques

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