• Job Description

  Req#: R0000222214

  Career Area:

  Marketing / Sales / Product Support

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Your Work Shapes the World

  Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

  When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs. Join us.

  Why you want the job and why it’s awesome!

  As Parts and Service Marketing Manager, you will direct the parts and service development process and product support strategy group. You will create common enterprise sales effectiveness capability, parts and service processes, and related corporate strategies to integrate parts, service, equipment management, and marketing processes into a clear overall product support strategy for the enterprise. Results in communication and goal alignment between Product Support and Logistics Division (PSLD), component product groups, Resource Industry (RI) prime product groups, and global Resource Industries Sales, Services & Technology Division (RISST) / Global Construction Industry (GCI) marketing groups to implement processes and strategies that achieve the business results and strategic objectives.

  Reporting directly to this position typically are 5 to 8 direct reports including supervisors, subject matter experts (SME’s) focused on parts products or product support operations processes, marketing consultants, and Black Belts. In cases where direct product development is part of the incumbent’s accountabilities, an engineering manager and/or NPI manager may be part of their responsibilities.

  What you will do:

  • Develop and integrate a Product Support Strategy and process to align product support parts and service focus.

  • Develop and integrate a company-wide product support common goal agreements with marketing organizations annually to align resources and focus to support growth and development goals.

  • Lead Parts and Service Development to create company-wide parts and service processes.

  • Manage the division capital and expense to plan.

  • Use our personnel talent match process to match talent to position and enable a high-performance group environment. Sponsor 6 Sigma projects.

  The position manages a work unit of primarily management/professional employees where monitoring and reviewing the work of subordinates is required as well as training, developing, and mentoring.

  The position is responsible for all personnel issues and performance evaluation of subordinates.

  Typical internal customers include various contacts throughout Caterpillar worldwide and its subsidiaries. External contacts include various customers and vendors throughout worldwide markets. The position often confronts complex issues or problems that require careful analysis and diagnosis. Problems are often unique and solutions can require original approaches.

  The incumbent may modify existing approaches or develop new solutions. The incumbent establishes and then monitors general policies and guidelines for projects under his/her control to ensure specific, management goals are met and desired results are achieved. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Efficiency, Cost Savings, and Other Measures, Develop a product support marketing process model, "go to market" methodology which provides effectiveness and efficiency metrics for product support sales and customer relationship opportunity analysis for the company, etc. The position works to develop innovative processes or methods to best use resources or

  technology in meeting the quality goals.

  What skills you will have:

  The position requires thorough knowledge of company products and product applications, merchandising programs, and/or warranty practices and procedures.

  Broad company knowledge and a strong understanding of dealer operations are also required.

  Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions.

  Excellent capabilities of working across the enterprise to ensure alignment between product, marketing, and sales organizations.

  Leadership skills.

  Degree and Experience Requirement:

  College or university degree or equivalent experience.

  12 years of progressively responsible job-related experience.

  Additional information:

  The location for this position is Peoria, IL, or Tucson, AZ.

  Relocation assistance is available for this position.

  This position will require 25 % travel.

  Sponsorship is not available.

  Closing date: 9/13/2023.

  Employee benefit details

  Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

  Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

  Final details

  Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

  This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

  For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

  Relocation is available for this position.

  Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

  EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

  Not ready to apply? Submit your information to our Talent Network here.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Notice