• Job Description

  Req#: JR-0067923
  Dematic Customer Service is seeking a professional customer service representative to support our fast-paced parts business. This role will interact with customers as well as internal buyers, procurement, warranty, and repair teams to support our Dematic customer base. Candidates must display a strong customer focus and ability to handle simple to complex cases using critical thinking skills.
  What we offer:
  • Complete all types of parts orders and quotes both simple and complex.
  • Handle all order status inquiries, both simple and complex.
  • Handle all phone inquiries, both simple and complex, as part of the call queue.
  • Interact with buyers regularly to research part status.
  • Often act as single point of contact for other departments.
  • Lead initiatives as directed by management for process improvements or customer satisfaction support.
  • Performs advanced areas of work for the professional field.
  • Applies advanced skills to anticipate and resolve complex problems not covered by existing procedures or practices independently.
  • Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.
  • Displays data analytical skills to provide key input on sales trends and opportunities.
  • Displays strong communication skills in both written and verbal format.
  Tasks and Qualifications:
  • Typically, 8-10 years of successful experience in related field.
  • Demonstrates key responsibilities and knowledge as presented above.
  • BS degree and/or relevant experience

• About the company

  Dematic is a supplier of integrated automated supply chain technology, software and services. Dematic is part of the KION Group, a global leader in industrial trucks, supply chain solutions and related services.

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