• Job Description

  Req#: PARTY005164

  Sky Zone, LLC

  _____

  dba - Defy

  Active Entertainment Park

  Party Host

  Scranton, PA

  Part-time , Onsite

  _____

  ***Sky Zone, LLC owns multiple brand names in this area, this position is for Defy at 1011 Scranton Carbondale Hwy, Ste#1 Scranton PA 18508***

  Do you love fun and exciting environments? Do you love creating memorable experiences? We are the largest provider of trampoline parks globally, with names such as DEFY, Sky Zone, Rock'n Jump and more.

  Our purpose is to drive the active entertainment movement across the globe by creating memorable moments, inspiring participation, and supporting our team members and guests as we achieve new heights together.

  We value creativity, innovation, integrity, diligence, customer satisfaction, as well as employee well-being. We apply these values through you to help create an atmosphere where we can continue to be "Purveyors of Awesome".

  Currently, we are in search of new Party Host to join our team!

  Qualifications

  • Must be 16 years of age or older.

  • Customer Service and Retail Sales experience preferred.

  • Amusement or hospitality experience is a plus.

  • Ability to work in a fast-paced environment is a must.

  • Able to work a flexible schedule during normal business hours, including weekends and some holidays.

  • Comfortable engaging with large groups of people.

  • Is able to stand for long periods of time and lift a minimum of 20 pounds.

  The job duties of our Party Hosts include:

  • Coordinate and organize all park parties/events. Provide over the top customer service to all party guests. Insure all party rooms are set up, maintained during party and cleaned for next party. Make all guests but especially the guest of honor and parents feel like the most important people in the park!

  • Cash-control measures: Since you maybe responsible for opening and closing the park, employees must be able to handle large amounts of money. You are required to cash in tills, cash out tills, create deposits, and be aware of basic cash-handling procedures. Employees must recognize patterns that may appear in overages/shortages on specific tills to avoid theft and poor cash-handling measures.

  • Responding to all injuries/incidents: All employees should respond quickly after an accident has occurred in order to accurately complete incident reports. Employees should always involve the manager on duty who will have basic training in first-aid procedures so that they can clean small open wounds, apply bandages, and provide ice. It’s imperative that employees remain with severely injured guests until EMTs arrive or the guest leaves the park.

  • Completing incident reports: Any incident or injury that occurs at the park should have an incident report as a reference in the event that the injured patron takes any legal action. It’s important to complete these incident reports immediately so that memories are fresh and no information is lost. Reports must be clear, fact-based, and detailed for easy reference.

  • Staff duty delegation: Although shift leads are responsible for running the park when managers are not present, all employees should help do their part. You will be given different tasks to ensure efficiency and smooth operation. These tasks are prioritized based on the company’s main pillars. The importance of safety and customer service at all times. This means the different park stations should always have 100% accountability; customers should be helped in a timely manner at the front desk; all policies should be enforced; and the park environment should be clean, fun, and presentable.

  • Opening/closing the park: Once trained, all employees may help or be in charge of opening/closing periods. All employees will ensure that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments.

  • Inventory management: Wristbands, socks, T-shirts, cleaning supplies, and party supplies should be accounted for weekly to ensure that stock levels are adequate for the expected park traffic.

  • Conflict resolution: When a customer is upset for any reason, staff members should immediately ask for a shift lead to get involved. Shift leads should interact with upset customers appropriately to resolve any issues onsite. If a problem cannot be resolved onsite, shift leads can then provide customers with non-personal contact information to reach store managers.

  • Completing maintenance checks: Daily, weekly, and monthly maintenance checklists should be completed by a designated team member who is knowledgeable regarding each of the park’s attractions. These tasks will be monitored to ensure that all checks are completed in a thorough, timely manner.

  ALL employees will assist in:

  • Maintaining a safe environment: The primary responsibility of a team member is to maintain a safe environment. Team members are required to know and enforce all park safety rules. Team members must remain engaged and focused, particularly while supervising the arena.

  • Providing a pleasant experience: Team members are expected to always treat park guests with respect and to exhibit exceptional customer service to help all guests have a pleasant, positive experience. If a guest seems upset for any reason, team members should immediately ask for a shift lead to get involved.

  • Maintaining a clean environment: Team members are responsible for maintaining a clean park environment by completing assigned daily and weekly janitorial duties.

• About the company

  DEFY Extreme Air Sports is more than a trampoline park, it's a cutting-edge entertainment, fitness and sports facility unlike anything you have ever experienced. Find a park near you!

Notice