• Job Description

  Req#: PASSE016423

  Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

  As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

  • Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
  • Must be able to travel for 7 days initial training to SEA
  • Must pass a rigorous competency test at the end of training
  • Must be flexible with schedule
  • Must be able to adapt in a fast pace environment
  • Have flight benefits for employee and immediate family

  Key Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
  • Interpret identification labels along with baggage and cargo routing tags
  • Host self-service kiosks
  • Ensure that all work areas are organized
  • Keep a positive attitude while offering assistance
  • Ensure the safe and secure operations
  • Some bending, stretching, pushing & pulling
  • Perform other duties as assigned

  Qualifications

  • Must be at least 18 years of age
  • Must pass a pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting/moving up to 70lbs of cargo and baggage
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

  Knowledge, Skills, and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

  Benefits

  • Advancement Opportunities
  • Medical, Dental, Vision
  • 401K, STD, LTD, and more
  • Paid Training
  • Paid Parking
  • Uniform Provided

  Working Conditions

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

  This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

  Physical Requirements

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

  Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

  Qualifications

  Education

  Preferred

  High School

  Behaviors

  Required

  Team Player : Works well as a member of a group

  Licenses & Certifications

  Required

  EMPLOYEE BADGE

  DRIVERS LICENSE

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  John Menzies plc is the holding company of Menzies Aviation, an aviation services business based in Edinburgh, Scotland, providing ground handling, cargo handling, cargo forwarding and into-plane fuelling.

Notice