• Job Description

  Req#: 81652BR

  Job Summary

  Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.

  The final salary and offer components are subject to additional approvals based on UC policy.

  Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

  The salary range for this position is $55,200 - $95,900 (Annual Rate).

  To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

  Department Description

  At the UCSF Health Saint Francis Hospital Gender Institute, our goal is to deliver compassionate, high-quality, and affordable health services to transgender patients and their families. The Gender Institute is committed to providing you with a respectful and safe environment, where you can be you. From our entire hospital staff undergoing pronoun training to following the guidelines set by The Human Rights Campaign Foundation, The UCSF Health Saint Francis Hospital Gender Institute's best-in-class surgeons and specialists are dedicated to the gender-affirming individual experience. For more information: Gender Institute | Saint Francis Hospital | UCSF Health
  

  Required Qualifications

  Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques. Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved. Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians. Bachelor's Degree in related area and/or equivalent experience/ training. Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation. Excellent written and verbal communication skills. Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area. Experience working with Transgender and gender diverse populations.

  Preferred Qualifications

  LCSW, MSW
  Diversity, Equity & Inclusion Certification
  Gender Care Specialist

  About UCSF

  The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

  Pride Values

  UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
  
  In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
  
  Join us to find a rewarding career contributing to improving healthcare worldwide.

  Equal Employment Opportunity

  The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

  For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20

  For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

  Organization

  Health

  Job Code and Payroll Title

  004198 PAT NAVGTR NON-CLIN 3

  Job Category

  Allied Health

  Bargaining Unit

  99 - Policy-Covered (No Bargaining Unit)

  Employee Class

  Career

  Percentage

  100%

  Location

  San Francisco, CA

  Campus

  St. Francis

  Work Style

  Fully On-Site

  Shift

  Days

  Shift Length

  8 Hours

• About the company

  The University of California, San Francisco (UCSF) is a public land-grant research university in San Francisco, California. It is part of the University of California system and it is dedicated entirely to health science. It is a major center of medical and biological research and teaching.

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