• Job Description

  Req#: 661503

  Inova Center for Personalized Health Departments | Patient Access Associate 2 | Full-time Evening Shift: Monday – Friday, 13:30-22:00 |

  The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

  Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

  Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off and paid parental leave.

  
  
  Job Responsibilities
  
  

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
  • May perform additional duties as assigned.

  
  
  Job Requirements
  
  Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience

  Education - High School diploma or equivalent

  Prior healthcare exp. strongly preferred.

  About Inova Health System

  We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

  Inova’s Anti-Discrimination Employment Policy

  Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation),

  race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

• About the company

  Inova Health System is a non-profit health organization based in Falls Church, Virginia, near Washington, D.C. The system is a network of hospitals, outpatient services, assisted living and long-term care facilities, and healthcare centers.

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