Overview

How you move is why we’re here. ® Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Patient Access Coordinator

Full-Time

Overview:

Under the guidance of either an Assistant Director, Director and/or Executive Leadership, the PAS Coordinator is responsible for provisional leadership. As lead Registration personnel on-site, the PAS Coordinator assists the management team in overseeing the day to day activities of a Patient Access area.

The PAS Coordinator is a super-user of Epic registration and all systems and tools used by the department. The Coordinator is able to proficiently perform all routine patient access tasks in addition to duties incidental to the work described herein. This requires intimate knowledge of the department and hospital policies, services, layout and organization.

The PAS Coordinator assists in the new hire interviewing and onboarding processes, job training, education and registration support. The Coordinator runs reports, distributes work assignments, and reviews PAS efforts for quality and achievement of PI initiatives. During monitoring efforts, the Coordinator may be first to identify a need and therefore offer real-time in-servicing or training for PAS staff. Additionally, the Coordinator provides feedback to department leadership regarding performance issues of the department staff and overall effectiveness of department policies, procedures and practices.

The PAS Coordinator manages staff schedules and coverage, directs the work of others, and monitors key metrics. The Registration Coordinator responds timely to the needs of registration front-line staff and serves as a strategic first assist in resolving escalating front-end matters and/or whenever there is a need for service recovery.

The person in this role also serves as a change agent; implementing new initiatives, actively participating in performance improvement activities, assisting with reporting of statistics and ensuring compliance of all work related activities. You will also serve as a knowledgeable resource to the team for Registration, Scheduling, and MyChart set up workflows for telehealth

Qualifications

Requirements

• Bachelors degree preferred; High School Diploma or equivalent with 3 years of patient access experience as a lead or in a supervisory role.
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.
• Demonstrated track record of learning technical processes and technical nuances
• Knowledge of regulatory requirements and front end role in revenue cycle: insurance benefits collection, point of service collections, verification, authorization, pre-certification, etc.
• Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
• Proficiency in EPIC Prelude and Cadence
• Performs accurate typing at 45-60 wpm

Desired Qualifications

• Demonstrated leadership skills
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to influence people, build relationships and collaborate within a multi-disciplinary team
• Ability to solve complex problems
• Ability to prioritize and manage multiple tasks with efficiency
• Robust knowledge of health insurance and medical terminology
• Effective communicator with all levels of staff, patients and customers.
• Displays emotional control
• Ability to respond positively to fluctuations in patient flow

Other Requirements

Pay Range - Minimum

Pay Range - Maximum