• Job Description

  Req#: 6171
  Employer Industry: Orthopedic and Therapy Care
  
  Why consider this job opportunity:
  - Competitive salary with excellent medical, dental, and vision benefits
  - Paid time off (PTO) and a generous 401k incentive plan
  - Short-term and long-term disability insurance and life insurance
  - Participation in a company-wide wellness program
  - Opportunity to work in a collaborative, team-oriented environment
  - Chance to make a positive impact on patient care and satisfaction
  
  What to Expect (Job Responsibilities):
  - Manage telephone calls and patient inquiries via mail or fax, ensuring timely responses
  - Schedule patient appointments according to internal guidelines and physician protocols
  - Collect and accurately enter patient demographic information into the system
  - Verify patient insurance information and confirm participation with OrthoVirginia
  - Direct patient calls regarding medical inquiries to the appropriate resources
  
  What is Required (Qualifications):
  - High School diploma or equivalent highly preferred; applicable work experience may substitute for education
  - 1-3 years of applicable work experience in a call center, appointment scheduling, customer service, or medical office setting
  - Proven customer service experience and ability to handle inbound and outbound calls
  - Dependable with excellent listening and communication skills
  - Ability to work effectively in a fast-paced team environment
  
  How to Stand Out (Preferred Qualifications):
  - 2-4 years of applicable work experience in a healthcare setting
  - Knowledge of physician, clinical, and business processes within the healthcare industry
  - Demonstrated ability to promote teamwork and collaboration
  - Experience in a medical office or similar environment
  
  #OrthopedicCare #PatientAccess #HealthcareJobs #CustomerService #TeamEnvironment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  OrthoVirginia combines science, technology, and a creative approach to deliver Virginia’s premier orthopedic, physical therapy, and sports medicine care.

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