• Job Description

  Req#: 43062

  Overview

  Community Focused. Care Driven.

  Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

  Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

  Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

  Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

  We are searching for a talented Patient Access Intake Specialist

  *$900 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)*

  Hours: 24hrs

  Shift: Day/Evening shift, 8:30am - 5:00pm

  Location: Southcoast Business Center - Fairhaven, MA

  A career at Southcoast Health offers you:

  • A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

  • Competitive pay and comprehensive benefits package

  • Generous Earned Time Off Package**

  • Employee Wellbeing Program

  • 403B Retirement Plan with company match

  • Tuition assistance / Federal Loan Forgiveness programs

  • Professional growth opportunities and customized leadership training

  **Available to regular status employees who are scheduled to work a minimum of 24 hours.

  Southcoast Health is an Equal Opportunity Employer.

  Responsibilities

  Under the general direction of the Manager, Patient Service Center or designee, perform a wide variety of duties to facilitate patient access to physician practice services throughout Southcoast Physicians Group. Ensure patient compliance with applicable organization policy and obtain accurate patient information to ensure patient safety and satisfaction, while ensuring optimal reimbursement to the organization in accordance with various external regulations. Work as liaison between insurance carrier, physician office and other clinical services both within and without system wide departments to assure coordination of care, patient satisfaction and that all authorizations and referrals for all services are in place prior to service. Using critical thinking skills to insure appropriate CPT/ICD-9 codes are documented for appropriate service and payment.

  Qualifications

  • Associates Degree in a related field or equivalent combination of education and experience is required; Bachelors Degree preferred.
  • Certificate in Medical Terminology is preferred.
  • CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) is preferred.
  • Previous call center or customer service experience is preferred.
  • Strong computer skills and proficiency with Microsoft Office including Word, Excel, and other software programs is preferred.
  • Very good organizational skills are required.
  • Over three (3) years of related healthcare experience, including working with third party payers is preferred.
  • CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) preferred.
  • Medical Terminology Certificate preferred.
  • Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

  Compensation: Pay rate will be determined based on level of experience.

  Pay Range

  USD $16.55 - USD $27.78 /Hr.

• About the company

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