• Job Description

  Req#: R0005222

  At Horizon Therapeutics, we define success by the number of lives touched, lives changed, and lives saved. Our global biotechnology company is made up of agile, out-of-the-box thinkers with a focus on delivering breakthrough medicines to those living with rare, autoimmune, and severe inflammatory diseases. This is the heart of our global mission. Start a career that enables you to live up to your potential and help others live up to theirs. Join us.

  The exceptional support we provide patients and communities equally extends to our employees. We offer industry-leading and award-winning benefits, compensation and rewards programs that positively impact all areas of our employees’ personal and professional lives.

  Position Summary

  The Patient Access Liaison (PAL) is a field-based position that will provide logistical and educational assistance to patients and caregivers as well as office staff, including physicians, nurses, and social workers. The PAL will work closely with patients and families, as well as physicians and their staff, to prevent and address barriers to patient medication access. PAL activities and responsibilities include education on PROCYSBI, insurance services, financial assistance programs, and pharmacy support. Strong knowledge of reimbursement for pharmaceutical products is required. The PAL will work with numerous internal teams, including Reimbursement, Market Access, Medical Affairs, Advocacy, Marketing, and Specialty Account Managers to facilitate and improve patient access to insurance, medications, financial resources, care, and outcomes.

  Responsibilities

  • Support and educate patients and caregivers about PROCYSBI and patient services, including product support and information, dosing and administration, reimbursement services, and other education as needed.
  • Provide reimbursement education and support to physician’s offices with specific emphasis on reimbursement support services.
  • Secure written opt-in and HIPAA waivers to the patient support program for patients in the region.
  • Maintain contact with patients who have opted-in and ensure excellent customer service.
  • Connect patients with insurance services when necessary to ensure continuity of care for the patient.
  • Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.
  • Respond immediately to patient and patient family questions and concerns; resolve patient/caregiver issues.
  • Connect patients with and warm transfer to appropriate financial assistance programs, if eligible.
  • Connect patients with external support programs that may be available in the region, as needed.
  • Partner with Safety and PV and report AE’s and product complaints through medical information.
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
  • Represent Horizon at external meetings.
  • Coordinate with case managers and home office commercial team.

  Qualifications and Skills Required

  • Bachelor’s Degree required.
  • 5+ years of field-based experience in patient services, reimbursement, medical affairs, or account management required.
  • Scientific background and ability to learn product and disease information.
  • Nursing or other clinical background preferred.
  • Orphan or Rare disease experience.
  • Familiarity with HIPAA guidelines and FDA requirements.
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles.
  • Ability to work in team environment and manage communication with case managers and sales reps.
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
  • Strong analytical skills and ability to report on meaningful activity in the region.
  • Proficient in Microsoft Office.
  • Professional, proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.
  • Requires approximately 75% travel, including some overnight and weekend commitments.
  • Bilingual in Spanish strongly preferred.

  Our Values

  • Transparency: We value collaboration. Trusting teach other and tackling tough challenges can make a powerful difference.
  • Accountability: We do what’s right for our patient communities through quality decisions and owning our successes and failures.
  • Growth: We fiercely innovate and evolve to better ourselves, our communities and our patients.

  These three values come to life through our five Leadership Expectations that apply to all Horizon employees

  • Enterprise Mindset: Look beyond one’s team, brand or function to see the broader company and external perspective
  • Exhibit Intellectual Curiosity: Seek to understand what you do not know; ask the right questions of the right people and sources
  • Ensure Accountability and Courage: Step up to address difficult issues and hold self and others accountable to commitments
  • Embrace Diverse Perspectives: Welcome others with a respectful attitude; integrate diverse perspectives into ways of working
  • Develop Talent: Provide feedback, coaching and mentorship to help others be more effective in their role

  #LI-Remote

  At Horizon, we know that disease does not discriminate. We embrace the bold ideas of one another, foster a sense of belonging, and value inclusion. We attract and develop diverse talent because we believe that when people from different backgrounds and life experiences come together, we make lives better.

  Horizon intends that all qualified applications are given equal opportunity, and that selection decisions be based on job-related factors. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristics protected by law.

• About the company

  Horizon Therapeutics plc is a biopharmaceutical company focused on researching, developing, and commercializing medicines that address critical needs for people impacted by rare and rheumatic diseases.

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