The University of Vermont Health Network
Patient Access (Registration) Specialist
This job is now closed
Job Description
- Req#: R0077526
Building Name: UVMMC - 40 IDX Drive Location Address: 40 IDX Drive, South Burlington Vermont Regular Department: Registration Full Time Standard Hours: 40 Biweekly Scheduled Hours: 80 Shift: Day-8Hr Primary Shift: 8:00 AM - 4:30 PM Weekend Needs: None Salary Range: Min $21.20 Mid $26.05 Max $30.90 Recruiter: Abby LuckOnsite training will be required for the first 90 days of employment located at our office in South Burlington, VT. At the conclusion of the training this will be a hybrid position.
JOB DESCRIPTION:
This is a bargaining union position.
The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.
EDUCATION:
Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
EXPERIENCE:
Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.About the company
The University of Vermont Medical Center is an academic medical center located in Burlington, Vermont, United States.
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