Tallahassee Memorial HealthCare
Patient Access Representative - Call Agent
4 days agoWhat's your preference?
Job Description
- Req#: 17876
- Level II Trauma Center
- Primary Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.
WHO WE ARE & WHAT WE DO
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
HOW YOU'LL MAKE AN IMPACT
As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment. This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience.
Reports:
Patient Services Manager
Supervises:
None
Required Education:
Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management
Required Experience:
Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.
Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.
Required Certification/License/Registry:
None
WHAT YOU’LL NEED TO APPLY
Required Education:
Required: High School Diploma or equivalent; Preferred: Associates Degree, Medical Terminology or Health Care Management
Required Experience:
Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.
Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.
Required Certification/License/Registry:
None
-
If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.
Please submit your application & resume TODAY! We look forward to speaking with you.
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
About the company
Tallahassee Memorial HealthCare is a private, not-for-profit community healthcare system founded in 1948.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.