• Job Description

  Req#: 645954

  Join a fantastic global healthcare organization!

  Employee and Dependent Tuition Assistance

  Career growth and development

  Affordable and comprehensive benefits package

  Patient Access Specialist II Position Summary:

  The Patient Access Specialist performs clerical duties according to the job description and contributes to the unit's operation.

  Patient Access Specialist II Key Accountabilities:

  • Receives inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI.
  • Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (Meditech, IDX, OCIS, MOSAIQ or EPIC).
  • Provide patients with information on physicians, location directions, and educational materials.
  • Answer patient's or physicians' questions. Interviews callers to obtain a complete understanding of what information is being requested.
  • Provide high-quality customer service on every call.
  • Promote teamwork and call center success.
  • Responsible for satisfying the customer and maintaining the image of JHM.

  Work Schedule: FT, Day shift, 40 hrs/wk (Remote)

  Work Location: Baltimore, MD

  Patient Access Specialist II Qualifications:

  • High school diploma or GED required. Minimum of two years of college preferred.
  • Minimum of two (2) years of experience in a medical office, hospital, medical call center, or similar customer service environment.
  • Working knowledge of medical and insurance terminology, medical insurance plans, billing, regulations, and mainly managed care plans.
  • Knowledge of PC Word processing, PC spreadsheets, and applications.
  • Proficiency in multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.), and any other technology applications required for the position (electronic insurance verification, email, etc.) Meet call performance, schedule adherence, data accuracy, and quality standards.
  • Certification on host systems EPIC, Meditech, OCIS, MOSAIC, and IDX as appropriate within the introductory period.

  Important Notices:

  *** Effective January 1st, 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children’s Hospital, its affiliate locations, and Florida State Residents are not required to obtain the COVID-19 vaccine . In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

  ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

  Salary Range: Minimum 18.31 per hour - Maximum 30.24 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

  In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

  JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

  Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

  Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

  Johns Hopkins Health System and its affiliates are drug-free workplace employers.

• About the company

  Together, we will deliver the promise of medicine. The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care.

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