Northwestern Memorial Healthcare
Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)
PayCompetitive
LocationChicago/Illinois
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 166471
Employer Industry: Healthcare
Why consider this job opportunity:
- Competitive benefits including tuition reimbursement, loan forgiveness, and 401(k) matching
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experiences
- Commitment to a patient-first philosophy in a mission-driven organization
What to Expect (Job Responsibilities):
- Provide exceptional customer service to patients, establishing a positive first impression
- Collect and verify patient demographic information in accordance with organizational standards
- Schedule appointments and communicate necessary information to patients regarding financial accounts and services
- Participate in Quality Assurance reviews to ensure the integrity of patient data
- Collaborate effectively with various hospital departments and teams to resolve operational issues
What is Required (Qualifications):
- High School diploma or equivalent
- 2-3 years of customer service or medical office experience
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in computer data-entry/typing with a typing speed of at least 40 wpm
- Strong organizational, time management, analytical, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Additional education or certifications
- Additional language skills
- Experience in healthcare finance and/or healthcare insurance
- Knowledge and experience in a healthcare setting, especially with patient scheduling and registration
#Healthcare #PatientAccess #CustomerService #CareerOpportunity #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of healthcare.