• Job Description

  Req#: 11968
  • POSITION PURPOSE
    • A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.
  • MINIMUM EDUCATION REQUIRED
    • High School or Equivalent (GED)
  • MINIMUM EXPERIENCE REQUIRED
    • 6 months – 1 year
  • LICENSES / CERTIFICATIONS REQUIRED
    • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
    • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
    • Excellent computer and customer services skills.
    • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
    • Familiarity with internet, email and Microsoft office.
    • Effective written and verbal communication skills required.
    • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
    • Experience in patient registration, insurance verification and health insurance plans.
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
    • Executes arrival registration by adhering to registration standards
    • Accurately identifies and enters patient’s insurance coverage
    • Manages and resolves departmental assigned WQs
    • Performs insurance verifications
    • Registers patients for outpatient tests and procedures
    • Performs direct admission workflow
    • Provides departmental support
    • Proficient use of healthcare software utilizing established standards

• About the company

  Safe, compassionate and advanced healthcare right here in southeastern Wisconsin and northern Illinois.

Notice