Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within a global healthcare organization
- Standard day shift schedule with no weekends
- Hybrid work location providing flexibility
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction

What to Expect (Job Responsibilities):
- Manage inbound and outbound correspondence (calls, emails, faxes, etc.) between physicians and patients
- Coordinate appointment scheduling and procedures by entering relevant patient information into scheduling systems
- Provide exceptional customer service on every call
- Promote teamwork and contribute to the success of the contact center
- Assist patients in navigating services within the employer's medical institution

What is Required (Qualifications):
- High school diploma or GED required; some college preferred
- Minimum of two years of experience in a medical office, hospital, medical call center, or similar customer service environment
- Proficient typing skills and ability to talk and type simultaneously
- Excellent verbal and written communication skills, with a professional telephone manner
- Knowledge of medical and insurance terminology, hospital referral protocols, and managed care plans

How to Stand Out (Preferred Qualifications):
- Experience in a medical call center or similar customer service role
- Familiarity with Microsoft Word, Microsoft Excel, and other relevant applications
- Ability to work effectively with diverse populations and manage upset customers

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