Johns Hopkins Medicine
Medical Call Center/Scheduler (631112)
This job is now closed
Job Description
- Req#: 631112
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Standard day shift schedule with no weekend work
- Hybrid work model with some training potentially completed on-site
- Be part of a caring and dedicated team at a premier medical institution
- Chance to provide exceptional customer service and support patients in need
What to Expect (Job Responsibilities):
- Manage inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients
- Coordinate intricate appointment scheduling and procedures by entering relevant patient information
- Provide exceptional customer service on every call
- Promote teamwork and contribute to contact center success
- Create connections with patients while collaborating with a multi-disciplinary team
What is Required (Qualifications):
- High school diploma or GED required; some college preferred
- Minimum of two years of experience in a medical office, hospital, medical call center, or similar customer service environment
- Proficient typing skills and ability to talk and type simultaneously
- Excellent verbal and written communication skills with a professional telephone manner
- Working knowledge of medical and insurance terminology, hospital referral protocols, and Microsoft Office applications
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service environment
- Familiarity with electronic insurance verification and scheduling applications
- Ability to work effectively with diverse populations and manage difficult customer interactions
#Healthcare #CustomerService #CareerGrowth #HybridWork #PatientAccess
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Together, we will deliver the promise of medicine. The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care.
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