• Job Description

  Req#: 632511

  Patient Access Specialist III Job Summary:

  • Provides support in lead capacity for technical and administrative activities

  • Assist supervisor in providing day-to-day coordination of call center activity

  • Assists with training staff and serves as resource for staff related to complex situations

  • Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI

  • Coordinate complex appointment scheduling linking consults, procedures and ancillary services required for specialty and multiple sub-specialties with the department, maintaining patient demographic and insurance pre-registration information in multiple scheduling systems (Meditech, IDX, OCIS, MOSAIQ or EPIC)

  • Has excellent grasp of specialty and progressive knowledge of multiple sub-specialties within the department

  • May require referral tracking and handling of medical records

  • Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians’ questions

  • Interviews callers to obtain full understanding of what information is being requested

  Education and Work Experience Required:

  • High school diploma or GED required

  • Bachelor’s degree preferred

  • Requires a minimum of three years related medical office, hospital, medical call center or similar customer service environment

  Shift:

  • Day Shift

  • 28 Hours Per Week

  • No Weekend Work Required

  Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

• About the company

  Johns Hopkins All Children's Hospital, formerly All Children's Hospital, is a pediatric acute care children's hospital located in St.

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