Purpose:

The Patient Access Specialist (PAS) provides support to those patients who are uninsured, underinsured, who have limited benefit coverage and or who have high out of pocket prescription and medical expenses which may qualify them into the AbbVie Patient Assistance Program (PAP). The PAS provides high quality customer service to both patients and health care providers (HCPs) for specialty prescription medication provided by the AbbVie Patient Assistance Program. The PAS will coordinate review of all application documents, conduct insurance investigations when applicable, assess patient’s financial information and provide an outcome status to patients and HCPs.

Responsibilities

• Investigate patient’s insurance coverage when applicable by conducting payer calls, utilizing insurance intel and web tools.
• Review financial documents for completion to assist with assessing program eligibility.
• Provide subject matter expertise on medical and prescription insurance coverage, medication prior authorization process, and alternate financial assistance opportunities for patients.
• Apply AbbVie Patient Assistance Program standards to each case to render the appropriate decision of approval or denial into the program.
• Conduct the outreach process to obtain missing information that is required to complete an application assessment.
• Ensure all patient cases are documented in the Customer Relationship Management System (CRM) in accordance with all business rules and policies.
• Receive and handle incoming calls from patients and HCPs.
• Complete renewal and year end recertification process as determined by the AbbVie Patient Assistance Program.
• Readily assists on special project within job scope to improve reimbursement optimization when requested by management.

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred.
• A minimum of 1-3 years’ experience within a call center; healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting, strong core insurance (Medical and Pharmacy Benefit) knowledge preferred.
• Knowledge of online benefit verification systems or similar experience strongly required.
• High quality customer service skills.
• Strong attention to detail and the ability to multi-task required; strong analytical skills preferred.
• Ability to express ideas clearly in both written and oral communications.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.