Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and access to services
- Excellent organizational skills encouraged and developed
- Final candidates will complete an approved medical terminology course within six months of hire

What to Expect (Job Responsibilities):
- Schedule, reschedule, and cancel appointments for services according to scripts and guidelines
- Collect care-specific information for Primary Care or Specialty Care services
- Route incoming calls from patients and healthcare team members, managing messages and inquiries
- Verify insurance eligibility and update demographic information per regional policies
- Coordinate the referrals process and track referrals to specialty care

What is Required (Qualifications):
- One (1) year of call center experience or two (2) years of customer service experience using multiple telephone lines
- Two (2) years of experience keyboarding/typing and navigating multiple computer applications in a Windows environment
- High School Diploma or General Education Development (GED) required
- Excellent verbal and written English communication skills
- Strong complex problem-solving skills and ability to make decisions independently

How to Stand Out (Preferred Qualifications):
- Five (5) years of call center experience or five (5) years of customer service experience using multiple telephone lines
- Experience or education in the Health Care field
- Two (2) years of post-high school education

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