• Job Description

  Req#: 651002

  Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country’s premier academic medical systems.

  Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here.

  What awaits you:

  • Great schedule: Monday - Friday, 7am-3:30pm. No weekends!

  • Free parking onsite!

  • Starbucks onsite!

  • Room for growth!

  • Outstanding team in a diverse work environment!

  • Medical, Dental, and Vision Insurance.

  • Retirement Savings Plan w/employer contribution.

  • Generous Paid Time off & Paid holidays!

  • Employee and Dependent Tuition assistance benefits!

  • Health and wellness programs and MORE!

  As a Patient Access Representative for Telecom, you'll:

  • Be responsible for hospital safety by immediate communication of emergency Code Alerts via intercom and messaging.

  • Handle Emergency Code alerts via intercom and messaging.

  • Receive inbound calls from patients, physicians and external customers requesting services within HCMC.

  • Responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCMC. Provide exceptional customer service to callers, patients and staff.

  • Update confidential, restricted and custodial patient listings

  • Tier-1 troubleshooting of Avaya phones

  • Analyze and process reports as needed within the department.

  What you'll bring:

  • HS diploma/GED required. AA Degree preferred.

  • 4+ years of related experience in a call center or medical office environment

  • Critical thinking and demonstrated leadership ability in order to address issues identified within the department

  • Ability to stay calm in high-pressure situations (e.g. emergency calls)

  • Excellent interpersonal skills required to communicate effectively with co-workers, patients, staff and insurance companies

  • Intermediate knowledge of Microsoft Office

  • Keyboarding speed of 40 WPM

  • Knowledge of professional telephone etiquette and soft skills

  About us:

  Salary Range: Minimum 17.11 per hour - Maximum 28.26 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

  In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

  JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

  Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

  Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

  Johns Hopkins Health System and its affiliates are drug-free workplace employers.

• About the company

  Together, we will deliver the promise of medicine. The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care.

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