• Job Description

  Req#: C9377-FCS5072?language=en&page=163&sort=publicationDateDesc

  Job summary

  Do you want an opportunity to be part of a team in a field where no two days are the same?

  The Division of Families and Clinical Support Services have an exciting opportunity for an enthusiastic and motivated individual to join our service as a Patient Access Support Officer.

  We are looking for someone with strong interpersonal and communication skills as the role requires liaison with Managers, Consultants, front line clinical colleagues, patients and external colleagues on a regular basis.

  Main duties of the job

  The post holder will be specifically responsible for ensuring timely access to outpatient departments and inpatient/day case treatments.

  The post holder will take responsibility for ensuring the operational medical rota is kept up to date and correct at least 12 weeks in advance and sickness cover is obtained as a matter of urgency.

  The post holder will work with the medical staffing co-ordinator who will lead on securing additional staffing where appropriate. The post holder will populate the relevant paperwork to identify staffing gaps.

  The post holder will co-ordinate trainees to ensure they obtain relevant training in all aspects of medical care and work closely with the College Tutor to do this. The post holder will keep a log of these. The post holder will also attend the Junior Doctors induction.

  The post holder will work with medical staffing with regards to consultant annual leave on the e rostering system and the coordination of study leave once approved by the HOCS.

  The post holder will be required to manage data quality across service areas, ensuring accurate 18 week activities are routinely captured on information systems to include PAS/SystmOne real time and where data is found to be incorrect is amended appropriately, identifying / addressing / resolving / correcting any process issues identified which may extend beyond their own service areas.

  About us

  We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

  We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

  If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

  Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  C9377-FCS5072

  Job locations

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Job description

  Job responsibilities

  • Rota management to ensure the operational rota is up to date at least 12 weeks in advance and free from errors
  • Work with medical staffing coordinator to manage rota gaps
  • To work with the College tutor to ensure trainees receive the relevant experience in a variety of medical duties
  • To attend the Junior Doctors induction
  • To work with the HOCS with regards to consultant study and annual leave
  • To work with the PSM with regards to the yearly consultant rota
  • Responsible for monitoring waiting times through use of the primary targeting lists (PTL) escalating any potential breaches to relevant service manager.
  • Liaise with other departments such as diagnostics to escalate appointments required for speedy diagnostics.
  • Full pathways validation to support with RTT improvements.
  • Work with speciality staff to ensure the efficient and effective use of clinic areas and day case capacity within units setting up extra capacity where needed.
  • Liaise with consultants to ensure the appropriate management of outpatients processes, implementing new systems and processes where required.
  • To keep up to date with national and local waiting time targets for inpatient, day case, outpatient and diagnostic services.
  • To monitor consultant, leave and junior doctor rotas and the impact on clinics making recommendations for improvement.
  • Ensure rescheduling and Job planning changes are reflected and rescheduled within agreed time scales.
  • To identify and investigate areas for potential service improvement in terms of waiting list and clinic management and feedback to the relevant Patient Services Manager.
  • To identify inequitable capacity in services across the three sites.
  • Work with the Patient Services Manager to implement identified areas for service improvement.
  • Responsible for ensuring information relevant to waiting lists is provided to relevant Trust staff as required.
  • To respond fully and promptly to queries from the information department and others requesting information on waiting lists, maintaining patient confidentiality at all times.
  • Ensure that waiting lists are validated in order to ensure data quality.
  • Facilitate service access and performance meetings.
  • To support the units to ensure effective practice and daily operation.
  • To monitor patient experience in units of responsibility and act as required considering resource implications to improve quality.
  • To assist in the investigation of relevant complaints where required.
  • To ensure relevant Trust policies are implemented, maintained, monitored and reviewed across all sites.
  • To collate and disseminate information relating to unit performance and identified key performance indicators.
  • Supporting delivery of information and reports as requested by PSM.
  • To support the Associate Director of Operations to achieve the service and Trust objectives / Key Performance Indicators & True North targets.
  • Any other duties/responsibilities as delegated by the PSM to support the function and development of the service.

  Job description

  Job responsibilities

  • Rota management to ensure the operational rota is up to date at least 12 weeks in advance and free from errors
  • Work with medical staffing coordinator to manage rota gaps
  • To work with the College tutor to ensure trainees receive the relevant experience in a variety of medical duties
  • To attend the Junior Doctors induction
  • To work with the HOCS with regards to consultant study and annual leave
  • To work with the PSM with regards to the yearly consultant rota
  • Responsible for monitoring waiting times through use of the primary targeting lists (PTL) escalating any potential breaches to relevant service manager.
  • Liaise with other departments such as diagnostics to escalate appointments required for speedy diagnostics.
  • Full pathways validation to support with RTT improvements.
  • Work with speciality staff to ensure the efficient and effective use of clinic areas and day case capacity within units setting up extra capacity where needed.
  • Liaise with consultants to ensure the appropriate management of outpatients processes, implementing new systems and processes where required.
  • To keep up to date with national and local waiting time targets for inpatient, day case, outpatient and diagnostic services.
  • To monitor consultant, leave and junior doctor rotas and the impact on clinics making recommendations for improvement.
  • Ensure rescheduling and Job planning changes are reflected and rescheduled within agreed time scales.
  • To identify and investigate areas for potential service improvement in terms of waiting list and clinic management and feedback to the relevant Patient Services Manager.
  • To identify inequitable capacity in services across the three sites.
  • Work with the Patient Services Manager to implement identified areas for service improvement.
  • Responsible for ensuring information relevant to waiting lists is provided to relevant Trust staff as required.
  • To respond fully and promptly to queries from the information department and others requesting information on waiting lists, maintaining patient confidentiality at all times.
  • Ensure that waiting lists are validated in order to ensure data quality.
  • Facilitate service access and performance meetings.
  • To support the units to ensure effective practice and daily operation.
  • To monitor patient experience in units of responsibility and act as required considering resource implications to improve quality.
  • To assist in the investigation of relevant complaints where required.
  • To ensure relevant Trust policies are implemented, maintained, monitored and reviewed across all sites.
  • To collate and disseminate information relating to unit performance and identified key performance indicators.
  • Supporting delivery of information and reports as requested by PSM.
  • To support the Associate Director of Operations to achieve the service and Trust objectives / Key Performance Indicators & True North targets.
  • Any other duties/responsibilities as delegated by the PSM to support the function and development of the service.

  Person Specification

  Experience

  Essential

  • Rota management knowledge and experience
  • Microsoft Word/excel/email knowledge
  • Experience of working to targets
  • Experience of working with a busy/demanding environment

  Desirable

  • Previous Trust PAS or Similar Healthcare administration systems Experience
  • Health care experience
  • Waiting list or Outpatient management experience
  • Experience of the 18 week agenda
  • Experience of capacity and demand

  Skills and Abilities

  Essential

  • Keyboard skills
  • Ability to communicate with staff at all levels as well as medical staff
  • Develop and maintain positive working relationships
  • Demonstrate effective and clear written, verbal and telephone, communication skills
  • Work with demanding workloads and prioritise tasks
  • Maintain a safe working environment for self and others
  • Willingness to take on tasks

  Knowledge & Awareness

  Essential

  • Understanding and knowledge of the Data Protection Act.
  • Awareness of own limitations.
  • Good understanding of the 18 week target and associated rules.
  • Ability to stay calm and show tact and empathy in a potentially hostile environment
  • An understanding of statutory and employment regulations regarding the employment of medical staff
  • Awareness off medical staff careers structure
  • Awareness of medical staff terms and conditions

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues.
  • Understanding and knowledge of Caldicott
  • Knowledge of medical terminology

  Qualifications

  Essential

  • NVQ3 or equivalent in Business Administration / or ILM qualification (or equivalent experience)
  • Sound educational background (4 GCSEs, grade C or above)

  Desirable

  • NVQ4 or equivalent in Business Administration/ILM qualification
  • ECDL

  Personal Attributes

  Essential

  • Friendly, respectful of colleagues
  • Strong attention to detail and accuracy Self motivated
  • To work in line with Trust Values and Behaviours

  Other

  Essential

  • Adaptable and flexible according to the demands of the service.
  • Understanding of need to maintain confidentiality

  Person Specification

  Experience

  Essential

  • Rota management knowledge and experience
  • Microsoft Word/excel/email knowledge
  • Experience of working to targets
  • Experience of working with a busy/demanding environment

  Desirable

  • Previous Trust PAS or Similar Healthcare administration systems Experience
  • Health care experience
  • Waiting list or Outpatient management experience
  • Experience of the 18 week agenda
  • Experience of capacity and demand

  Skills and Abilities

  Essential

  • Keyboard skills
  • Ability to communicate with staff at all levels as well as medical staff
  • Develop and maintain positive working relationships
  • Demonstrate effective and clear written, verbal and telephone, communication skills
  • Work with demanding workloads and prioritise tasks
  • Maintain a safe working environment for self and others
  • Willingness to take on tasks

  Knowledge & Awareness

  Essential

  • Understanding and knowledge of the Data Protection Act.
  • Awareness of own limitations.
  • Good understanding of the 18 week target and associated rules.
  • Ability to stay calm and show tact and empathy in a potentially hostile environment
  • An understanding of statutory and employment regulations regarding the employment of medical staff
  • Awareness off medical staff careers structure
  • Awareness of medical staff terms and conditions

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues.
  • Understanding and knowledge of Caldicott
  • Knowledge of medical terminology

  Qualifications

  Essential

  • NVQ3 or equivalent in Business Administration / or ILM qualification (or equivalent experience)
  • Sound educational background (4 GCSEs, grade C or above)

  Desirable

  • NVQ4 or equivalent in Business Administration/ILM qualification
  • ECDL

  Personal Attributes

  Essential

  • Friendly, respectful of colleagues
  • Strong attention to detail and accuracy Self motivated
  • To work in line with Trust Values and Behaviours

  Other

  Essential

  • Adaptable and flexible according to the demands of the service.
  • Understanding of need to maintain confidentiality

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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