• Job Description

  Req#: 463259

  Summary: The Child Mind Institute is seeking a highly skilled and motivated individual to join our team as a Patient Accounts Associate. The Patient Accounts Associate works closely with the clinical and administrative teams to ensure services are billed appropriately and timely. The Patient Accounts Associate is responsible for liaising with patients and families regarding payments and insurance inquiries in order to maintain exceptional collection rates throughout the practice. Reporting to the Senior Patient Accounts Associate, this is a non-exempt, full-time position located in our NYC headquarters. The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k) with match, flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks program. For more information about our benefits, please visit our employee benefits website .

  Responsibilities: Process all payments in the electronic medical record (EMR) system Manage all billing related documentation including invoices, credit card authorizations, fee tickets, and consents Manage all open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date Provide high quality customer service in daily interaction with patients and families Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians as needed Review daily transactions and process all corrections Review weekly productivity and open balance reports for accuracy Liaise with insurance companies on patients’ behalf when necessary Manage high priorities and multi-task in a fast-paced work environment Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information Assist with training of new support staff and provide team coverage when necessary Other responsibilities as assigned

  Qualifications: Bachelor’s Degree or 1-2 years of relevant work experience Prior experience in an administrative or customer service role preferred Applicants with experience in mental health billing preferred Strong interpersonal, communication, and customer service skills Excellent judgment and creative problem-solving skills, including conflict resolution Ability to appropriately handle sensitive information with discretion Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff

  Special Considerations: Please upload your CV during the application process. All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with CMI, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by CMI. The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

  
  

• About the company

  The Healthy Brain Network is a landmark mental health study that will help children in New York City and around the world.

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