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Job Description
- Req#: A0186-25-0000?language=en&page=834&sort=publicationDateDesc
- Greet patients and visitors to the practice.
- Book in patients and visitors in line with practice appointments and visitors procedures.
- Respond to and/or redirect all patient and visitor requests accordingly.
- Ensure computerised appointment system is kept up-to-date.
- Book, amend and cancel patient appointments.
- Take requests for home visits, emergency visits and hospital transport.
- Liaise with prescription department.
- Set-up of new patients onto the computer system.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure up-to-date maintenance of both computerised and manual filing systems.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Provide clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Tidying of patients previous manual medical records.
- Take requests for home visits, emergency visits and hospital transport.
- Liaise with prescription department.
- Set-up of new patients onto the computer system.
- Distribute completed prescriptions.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure up-to-date maintenance of both computerised and manual filing systems.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Provide clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Assist in the completion of medical/insurance reports.
- Summarising medical records and entering data onto the practice database.
- Tidying of patients previous manual medical records.
- Ensure confidential paper waste is shredded.
- Ensure that the waiting areas are tidy and free from obstacles.
- Secure the building at the end of the working day.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- This Job Description is not exhaustive and may be adjusted periodically after review and consultation.
- You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
- Take requests for home visits, emergency visits and hospital transport.
- Liaise with prescription department.
- Set-up of new patients onto the computer system.
- Distribute completed prescriptions.
- Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Ensure up-to-date maintenance of both computerised and manual filing systems.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Provide clerical assistance to practice as required from time to time, including word/data processing, filing, photocopying and scanning.
- Assist in the completion of medical/insurance reports.
- Summarising medical records and entering data onto the practice database.
- Tidying of patients previous manual medical records.
- Ensure confidential paper waste is shredded.
- Ensure that the waiting areas are tidy and free from obstacles.
- Secure the building at the end of the working day.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
- This Job Description is not exhaustive and may be adjusted periodically after review and consultation.
- You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
- GCSE English and Maths
- Computer literate
- GCSE English and Maths
- Computer literate
Job summary
We are looking to recruit a Patient Administrator to our team. Main duties will include:
Telephone answering
Appointment booking
Dealing with patient queries
Main duties of the job
About us
We are a busy GP Practice with over 12000 patients. We are looking for a self motivated, efficient, and friendly Patient Administrator to join our team.
Details
Date posted
23 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0186-25-0000
Job locations
114 Arbury Road
Cambridge
CB4 2JG
Job descriptionJob description
Job responsibilities
Job Description
Post: Patient Administrator
Based at: 114 Arbury Road, Cambridge, CB4 2JG
Reports to: Office Manager
Job Purpose
Greet patients and visitors in an efficient and courteous manner.
Provide a caring and compassionate service to patients.
Provide an effective and polite telephone enquiry service.
Proactively communicate information between relevant patients, doctors and professionals.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
To ensure the accurate and timely recording of patient data onto the SystmOne database.
Main duties
Greet patients and visitors to the practice.
Book in patients and visitors in line with practice appointments and visitors procedures.
Respond to and/or redirect all patient and visitor requests accordingly.
Ensure computerised appointment system is kept up-to-date.
Book, amend and cancel patient appointments.
Job responsibilities
Job Description
Post: Patient Administrator
Based at: 114 Arbury Road, Cambridge, CB4 2JG
Reports to: Office Manager
Job Purpose
Greet patients and visitors in an efficient and courteous manner.
Provide a caring and compassionate service to patients.
Provide an effective and polite telephone enquiry service.
Proactively communicate information between relevant patients, doctors and professionals.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
To ensure the accurate and timely recording of patient data onto the SystmOne database.
Main duties
Greet patients and visitors to the practice.
Book in patients and visitors in line with practice appointments and visitors procedures.
Respond to and/or redirect all patient and visitor requests accordingly.
Ensure computerised appointment system is kept up-to-date.
Book, amend and cancel patient appointments.
Person SpecificationPerson Specification
Qualifications
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Arbury Road Surgery
Address
114 Arbury Road
Cambridge
CB4 2JG
Employer's website
Employer details
Employer name
Arbury Road Surgery
Address
114 Arbury Road
Cambridge
CB4 2JG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.