NHS
Patient Administrator
This job is now closed
Job Description
- Req#: C9153-25-0459?language=en&page=773&sort=publicationDateDesc
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
- Experience of working in the NHS or on a reception desk
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge
- Experience of clerical duties in an office/administration environment
- Experience in the use of IT / computer skills
- Customer service experience
- Experience of working in the NHS or on a reception desk
- Excellent communications in person, via telephone and written
- Ability to respond to a range of people in a courteous and professional manner
- Ability to work as part of a busy team and also own initiative
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone
- To understand and be able to maintain confidentiality
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy.
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure
Job summary
This full time Outpatient Administrator role provides a caring service to our patients at UHD.
The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based either at Canford House, Wallisdown Road, Poole Hospital - Longfleet Road, or Christchurch Hospital. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.
This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.
The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
Base Location: Poole Hospital - Longfleet Road, Canford House - Wallisdown or Christchurch Hospital
Interview Date: TBC
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
153-SP02906-I
Job locations
University Hospital Dorset - All sites
Longfleet Road
Poole
BH12 5AG
Job descriptionJob description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Attributes
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Attributes
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
University Hospital Dorset - All sites
Longfleet Road
Poole
BH12 5AG
Employer's website
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
University Hospital Dorset - All sites
Longfleet Road
Poole
BH12 5AG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.