• Job Description

  Req#: A0914-25-0004?language=en&page=1078&sort=publicationDateDesc

  Job summary

  We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

  Main duties of the job

  Key responsibilities

  The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  1. Greeting and Welcoming Patients:

  Provide a friendly, professional first point of contact for patients, visitors, and staff.

  2. Managing Appointments:

  Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.

  3. Handling Patient Queries:

  Answer phone calls and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.

  5. Maintaining Office Organisation

  Ensure the reception area is tidy and welcoming.

  6. Supporting the Clinical Team:

  Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.

  1. Emergency Situations:

  • Respond to urgent medical situations, such as notifying medical staff when necessary.

  1. Maintaining a Calm and Professional Demeanour:

  • Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

  About us

  Northgate Health Centre is situated in the heart of Oxford in a state-of-the-art purpose-built building which opened in 2022, with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do.

  We are a supportive team of 6 GP Partners and 5 salaried GPs, 3 experienced paramedic specialists, a pharmacist and a physiotherapist with an expanding nursing team along with a friendly patient advisor team and efficient administration team.

  Details

  Date posted

  02 May 2025

  Pay scheme

  Other

  Salary

  £13.16 an hour

  Contract

  Fixed term

  Duration

  9 months

  Working pattern

  Part-time

  Reference number

  A0914-25-0004

  Job locations

  NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)

  15 MARKET STREET

  OXFORD

  OX1 3EF

  
  

  Job description

  Job responsibilities

  Mondays & Tuesdays - 16 hours per week

  8 hour shifts

  We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (4) & Excellent clinical support team includingParamedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

  Essential criteria:

  1.Experience in administration or a reception role (12 months) in a healthcare setting.

  2. Enthusiastic team player with a keen eye for detail.

  3. A highly organised individual who can manage daily tasks.

  4. A passion for providing exceptional patient support.

  5. Ability to time-keep efficiently & meet SLAs as required.

  6. Excellent communication skills (written and oral).

  7. Ability to follow policies and procedures.

  8. Flexible, cooperative & polite.

  Desirable criteria:

  1. Experience of handling deductions & patient registrations.

  2.Familiarity with providing administrative support to clinical professionals.

  3. Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

  Job description

  Job responsibilities

  Mondays & Tuesdays - 16 hours per week

  8 hour shifts

  We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (4) & Excellent clinical support team includingParamedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

  Essential criteria:

  1.Experience in administration or a reception role (12 months) in a healthcare setting.

  2. Enthusiastic team player with a keen eye for detail.

  3. A highly organised individual who can manage daily tasks.

  4. A passion for providing exceptional patient support.

  5. Ability to time-keep efficiently & meet SLAs as required.

  6. Excellent communication skills (written and oral).

  7. Ability to follow policies and procedures.

  8. Flexible, cooperative & polite.

  Desirable criteria:

  1. Experience of handling deductions & patient registrations.

  2.Familiarity with providing administrative support to clinical professionals.

  3. Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

  Person Specification

  Experience

  Essential

  • 12-month experience of healthcare administration in a GP setting.

  Desirable

  • Experience of working in a reception role within general practice.

  Person Specification

  Experience

  Essential

  • 12-month experience of healthcare administration in a GP setting.

  Desirable

  • Experience of working in a reception role within general practice.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  NORTHGATE HEALTH CENTRE

  Address

  NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)

  15 MARKET STREET

  OXFORD

  OX1 3EF

  
  

  Employer's website

  https://www.northgatehealthcentre.co.uk (Opens in a new tab)

  Employer details

  Employer name

  NORTHGATE HEALTH CENTRE

  Address

  NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)

  15 MARKET STREET

  OXFORD

  OX1 3EF

  
  

  Employer's website

  https://www.northgatehealthcentre.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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