• Job Description

  Req#: E0049-PAAH-0425?language=en&page=291&sort=publicationDateDesc

  Job summary

  This vacancy is being advertised by 'One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.

  Argyll House Surgery will be the employer for this post.

  Hours: 30 per week

  Salary: Dependent on experience

  We are excited to be expanding our existing team!

  We are seeking a self-motivated individual with excellent attention to detail. The successful candidate must have exceptional people skills and an interest/background in healthcare experience preferred.

  Experience using SystmOne is desirable but not essential as full training will be given.

  Main duties of the job

  To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  About us

  Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.

  Our team includes a fulltime GP, two part-time GPs, two practice nurses, and one healthcare assistant as well as a Clinical Pharmacist, Practice Manager, reception and secretarial staff. We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.

  Argyll House Surgery will offer a caring, friendly and professional service to all our patients and will advise, support and treat them equally, without discrimination.

  CQC

  We are pleased to announce that following our CQC inspection in May 2018 the practice has received a rating of Good

  Date posted

  15 April 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  E0049-PAAH-0425

  Job locations

  Argyll House Surgery

  78 WEST STREET

  Ryde

  Isle of Wight

  PO33 2QG

  
  

  Job description

  Job responsibilities

  Reception Duties

  • Receiving patients, consulting with members of practice team

  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception position as necessary
  • Process appointment requests/future appointments from patients by telephone and in person.
  • Deal with patient visits/requests
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Processing blood test requests and generating these for appointments as per GP request

  Telephone

  • Have working knowledge of telephone/bleep system, during and after hours
  • Have a polite, friendly, approachable telephone manner
  • Experience dealing with difficult/agitated patients
  • To answer and make calls and deal with them appropriately, following practice protocol

  Other Tasks

  • Clear rooms after surgeries
  • Ensure building security
  • Any other tasks allocated by managers

  Job description

  Job responsibilities

  Reception Duties

  • Receiving patients, consulting with members of practice team

  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception position as necessary
  • Process appointment requests/future appointments from patients by telephone and in person.
  • Deal with patient visits/requests
  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Processing blood test requests and generating these for appointments as per GP request

  Telephone

  • Have working knowledge of telephone/bleep system, during and after hours
  • Have a polite, friendly, approachable telephone manner
  • Experience dealing with difficult/agitated patients
  • To answer and make calls and deal with them appropriately, following practice protocol

  Other Tasks

  • Clear rooms after surgeries
  • Ensure building security
  • Any other tasks allocated by managers

  Person Specification

  Experience

  Desirable

  • Experience in working within a customer service environment.
  • Experience processing medication requests.
  • Experience using SystmOne (primary Care IT system) is desirable but not essential.

  Qualifications

  Essential

  • GCSE Mathematics C or above
  • GCSE English C or above

  Skills

  Essential

  • Excellent telephone manner.
  • Computer literate.
  • Ability to work under pressure.

  Person Specification

  Experience

  Desirable

  • Experience in working within a customer service environment.
  • Experience processing medication requests.
  • Experience using SystmOne (primary Care IT system) is desirable but not essential.

  Qualifications

  Essential

  • GCSE Mathematics C or above
  • GCSE English C or above

  Skills

  Essential

  • Excellent telephone manner.
  • Computer literate.
  • Ability to work under pressure.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  One Wight Health Ltd

  Address

  Argyll House Surgery

  78 WEST STREET

  Ryde

  Isle of Wight

  PO33 2QG

  
  

  Employer's website

  https://onewighthealth.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  One Wight Health Ltd

  Address

  Argyll House Surgery

  78 WEST STREET

  Ryde

  Isle of Wight

  PO33 2QG

  
  

  Employer's website

  https://onewighthealth.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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