• Job Description

  Req#: A2657-25-0004?language=en&page=363&sort=publicationDateDesc

  Job summary

  The Grange Practice is seeking to welcome a part time patient advisor to our busy and friendly GP practice team. Working within our already experienced and diverse reception, practice administration and appointments team; as well as with the wider multidisciplinary clinical and non-clinical team; you will be the first point of contact for our patients.

  You will need to have excellent communication skills and a positive attitude. Experience of working within the NHS is preferred. Hours are 22 per week with a 7:30am start time for morning shifts and a 18:30 finish time for afternoon shifts.

  Main duties of the job

  Duties are as follows:

  Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

  Complete various administrative duties associated with patient care

  About us

  The team at The Grange Practice prides itself on learning from each other and continuous learning and training.

  At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.

  At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.

  If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.

  Details

  Date posted

  30 July 2025

  Pay scheme

  Other

  Salary

  £12.25 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2657-25-0004

  Job locations

  The Montefoire Medical Centre

  Dumpton Park Drive

  Ramsgate

  Kent

  CT11 8AD

  
  

  Job description

  Job responsibilities

  Job Summary:The Grange Practice is seeking to welcome a part time patient advisor to our busy and friendly GP practice team. Working within our already experienced and diverse reception, practice administration and appointments team; as well as with the wider multidisciplinary clinical and non-clinical team; you will be the first point of contact for our patients.

  You will need to have excellent communication skills and a positive attitude. Experience of working within the NHS is preferred. Hours are 22 per week with a 7:30am start time for morning shifts and a 18:30 finish time for afternoon shifts.

  Duties are as follows:

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
  • Complete various administrative duties associated with patient care

  Essential

  • *GCSE Minimum C or above in English and Maths or equivalent
  • Must have good IT skills
  • Flexibility
  • Excellent Communication Skills
  • Good Customer Service Skills

  It isessentialthat you have the right to work in the UK.

  Desirable

  Experience of working at a GP Practice is desirable or other NHS experience is preferred

  Experience of medical terminology and coding would be very welcomed

  Full training will be given where appropriate

  The Grange Practice

  The team at The Grange Practice prides itself on learning from each other and continuous learning and training.

  At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.

  At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.

  If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.

  Job Type: Part-time

  Pay: £12.25 per hour

  Benefits:

  • Company pension

  Application question(s):

  • Morning shifts start at 07:30 and afternoon shifts finish at 18:30. Please confirm that you are able to work with these start and finish times.

  Work authorisation:

  • United Kingdom (required)

  Job description

  Job responsibilities

  Job Summary:The Grange Practice is seeking to welcome a part time patient advisor to our busy and friendly GP practice team. Working within our already experienced and diverse reception, practice administration and appointments team; as well as with the wider multidisciplinary clinical and non-clinical team; you will be the first point of contact for our patients.

  You will need to have excellent communication skills and a positive attitude. Experience of working within the NHS is preferred. Hours are 22 per week with a 7:30am start time for morning shifts and a 18:30 finish time for afternoon shifts.

  Duties are as follows:

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
  • Complete various administrative duties associated with patient care

  Essential

  • *GCSE Minimum C or above in English and Maths or equivalent
  • Must have good IT skills
  • Flexibility
  • Excellent Communication Skills
  • Good Customer Service Skills

  It isessentialthat you have the right to work in the UK.

  Desirable

  Experience of working at a GP Practice is desirable or other NHS experience is preferred

  Experience of medical terminology and coding would be very welcomed

  Full training will be given where appropriate

  The Grange Practice

  The team at The Grange Practice prides itself on learning from each other and continuous learning and training.

  At The Grange Practice we strive for a culture of clear communication and work hard to encourage constructive feedback with patients and each other.

  At The Grange Practice; compassion, integrity, respect and good humour are values that we expect to see demonstrated in the behaviour of all our staff.

  If The Grange Practice sounds like somewhere you would like to work and where you believe you could provide a valuable contribution; we would love to hear from you.

  Job Type: Part-time

  Pay: £12.25 per hour

  Benefits:

  • Company pension

  Application question(s):

  • Morning shifts start at 07:30 and afternoon shifts finish at 18:30. Please confirm that you are able to work with these start and finish times.

  Work authorisation:

  • United Kingdom (required)

  Person Specification

  Experience

  Essential

  • *GCSE Minimum C or above in English and Maths or equivalent
  • Must have good IT skills
  • Flexibility
  • Excellent Communication Skills
  • Good Customer Service Skills

  Desirable

  • Experience of working at a GP Practice is desirable or other NHS experience is preferred
  • Experience of medical terminology and coding would be very welcomed
  • Full training will be given where appropriate

  Person Specification

  Experience

  Essential

  • *GCSE Minimum C or above in English and Maths or equivalent
  • Must have good IT skills
  • Flexibility
  • Excellent Communication Skills
  • Good Customer Service Skills

  Desirable

  • Experience of working at a GP Practice is desirable or other NHS experience is preferred
  • Experience of medical terminology and coding would be very welcomed
  • Full training will be given where appropriate

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Grange Practice

  Address

  The Montefoire Medical Centre

  Dumpton Park Drive

  Ramsgate

  Kent

  CT11 8AD

  
  

  Employer's website

  https://www.thegrangepracticeramsgate.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Grange Practice

  Address

  The Montefoire Medical Centre

  Dumpton Park Drive

  Ramsgate

  Kent

  CT11 8AD

  
  

  Employer's website

  https://www.thegrangepracticeramsgate.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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