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Job Description
- Req#: B0230-PA-RHC-1?language=en&page=93&sort=publicationDateDesc
- Must have excellent telephone and communication skills.
- Be an excellent problem solver and de escalate complaints.
- Be a team player and also be able to work using own initiative.
- Experience of working in an office environment
- Minimum 1 years experience of working in a GP Practice
- Minute taking experience
- Educated to GCSE standard or equivalent [Mathematics & English]
- Experience of working with the public in a fast paced environment.
- Microsoft Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
- Familiarity with Emis and Docman;
- Previous history of working in a healthcare setting.
- Must be able to work as part of a team and contribution to Practice meetings.
- The successful candidate will be required to present on occasions and take minutes / prepare agendas.
- Must have excellent telephone and communication skills.
- Be an excellent problem solver and de escalate complaints.
- Be a team player and also be able to work using own initiative.
- Experience of working in an office environment
- Minimum 1 years experience of working in a GP Practice
- Minute taking experience
- Educated to GCSE standard or equivalent [Mathematics & English]
- Experience of working with the public in a fast paced environment.
- Microsoft Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
- Familiarity with Emis and Docman;
- Previous history of working in a healthcare setting.
- Must be able to work as part of a team and contribution to Practice meetings.
- The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Job summary
Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.
In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.
It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.
This role is for 37.5 hours per week, between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Your duties will include:
- Checking in and registering patients;
- Ordering medications / Prescription processing;
- Scheduling appointments; Coordinating home visits;
- Reception & Administration duties;
- Navigating Clinical software systems.
Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury.
The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population.
We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.
Date posted
02 May 2025
Pay scheme
Other
Salary
£12.60 an hour + NHS Pension
Contract
Permanent
Working pattern
Full-time
Reference number
B0230-PA-RHC-1
Job locations
Moorgate Primary Care Centre
22 Derby Way
Bury, Manchester
BL9 0NJ
Knowsley Medical Centre
Knowsley Street
Bury
Lancashire
BL9 0ST
Job descriptionJob description
Job responsibilities
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Job responsibilities
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Person SpecificationPerson Specification
Communcation
Essential
Experience
Essential
Desirable
Qualifications
Essential
Previous Experience / Training
Essential
Desirable
Inter-Personal Skills
Essential
Communcation
Essential
Experience
Essential
Desirable
Qualifications
Essential
Previous Experience / Training
Essential
Desirable
Inter-Personal Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
BARDOC
Address
Moorgate Primary Care Centre
22 Derby Way
Bury, Manchester
BL9 0NJ
Employer's website
http://bardoc.co.uk/ (Opens in a new tab)
Employer details
Employer name
BARDOC
Address
Moorgate Primary Care Centre
22 Derby Way
Bury, Manchester
BL9 0NJ
Employer's website
http://bardoc.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.