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Job Description
- Req#: A1181-25-0012?language=en&page=993&sort=publicationDateDesc
- Welcoming and assisting patients both in person and over the phone
- On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
- Liaising with clinical staff to ensure a smooth patient journey
- Care Navigation, offering guidance on services, referrals, and next steps in care
- A confident communicator with strong interpersonal skills.
- Be computer literate and ideally have experience of clinical systems.
- Someone who thrives in a fast-paced environment and keeps their cool under pressure
- A team player with great attention to detail and IT confidence
- Welcoming and assisting patients both in person and over the phone
- On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
- Liaising with clinical staff to ensure a smooth patient journey
- Care Navigation, offering guidance on services, referrals, and next steps in care
- A confident communicator with strong interpersonal skills.
- Be computer literate and ideally have experience of clinical systems.
- Someone who thrives in a fast-paced environment and keeps their cool under pressure
- A team player with great attention to detail and IT confidence
- A supportive and inclusive workplace culture
- Ongoing training and career development opportunities
- Welcoming and assisting patients both in person and over the phone
- On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
- Liaising with clinical staff to ensure a smooth patient journey
- Care Navigation, offering guidance on services, referrals, and next steps in care
- A confident communicator with strong interpersonal skills.
- Be computer literate and ideally have experience of clinical systems.
- Someone who thrives in a fast-paced environment and keeps their cool under pressure
- A team player with great attention to detail and IT confidence
- A supportive and inclusive workplace culture
- Ongoing training and career development opportunities
- Previous experience working in a busy Medical Practice is preferred but not essential.
- Previous experience working in a busy Medical Practice is preferred but not essential.
Job summary
We have 3 vacancies at 25 hours per week. The working pattern will be Monday to Friday 5 days per week with a combination of starting at 7.45 a.m. and finishing at 6.30 p.m. and a Saturday morning 8.45 a.m. to 1.15 p.m. within the reception rota (pro-rata).
Are you passionate about delivering excellent patient care and being the first reassuring voice people hear when they need support? Were looking for a warm, organised, and proactive Patient Advisor to join our friendly team and help ensure every patient feels truly cared for from the first hello.
We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area.
What We Offer:
-A supportive and inclusive workplace culture
- Ongoing training and career development opportunities
NHS Pension
Free Car Parking
Provide a staff uniform
5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.
Previous applicants need not apply.
Closing date for applications will be midnight on Friday 4th July 2025. For any successful candidates interview's will be held on Tuesday 15th July 2025.
Main duties of the job
What Youll Be Doing:
What Were Looking For:
Previous experience in a healthcareand have experience in customer service within a General Practice environment.
It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.
There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.
About us
We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area. The practice has recently relocated to a purpose built medical centre.
Practice Values:
To demonstrate and provide evidence of the Practice Values, these are:
- Provide a professional service
- Working together as one
- Respect for each other
Benefits:
NHS Pension
Free Car Parking
Provide a staff uniform
5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
Training and development for staff
Details
Date posted
18 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
A1181-25-0012
Job locations
Prestbury Medical Practice
Broadway
Bushbury
Wolverhampton
WV10 8EA
Job descriptionJob description
Job responsibilities
What You'll Be Doing:
What Were Looking For:
Previous experience in a healthcare and have experience in customer service within a General Practice environment.
It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.
There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.
What We Offer:
NHS Pension
Free Car Parking
Provide a staff uniform
5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.
Previous applicants need not apply.
Job responsibilities
What You'll Be Doing:
What Were Looking For:
Previous experience in a healthcare and have experience in customer service within a General Practice environment.
It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.
There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.
What We Offer:
NHS Pension
Free Car Parking
Provide a staff uniform
5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.
Previous applicants need not apply.
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prestbury Medical Practice
Address
Prestbury Medical Practice
Broadway
Bushbury
Wolverhampton
WV10 8EA
Employer's website
https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Prestbury Medical Practice
Address
Prestbury Medical Practice
Broadway
Bushbury
Wolverhampton
WV10 8EA
Employer's website
https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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