• Job Description

  Req#: R0105230

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  Job Description

  Join Takeda as a Patient Assistance Associate Director out of our Lexington, MA office. You will serve as the Subject Matter Expert (SME) for Patient Services Patient Assistance Programs (PAP), working cross-functionally with members of Patient Services, Managed Markets, Legal, Compliance, Training, Medical, Regulatory, and Field Teams (PAM and OAS) along with relevant customers and stakeholders. In this role you will manage multiple PAP partners (7) and programs (3) including guiding the strategic design, implementation, and operational management of contracted services across the brands that are represented in the programs.

  How you will contribute:

  The ideal candidate for this role will lead the Rare Disease and Hematology PAPs. In addition, other PAPs may be moved under their leadership, both existing and yet-to-be-launched programs. This position will work independently and will be required to resolve complex problems and issues:

  • Full accountability for PAP program operations, budget management, external partner relationships, and contracting.
  • Full accountability for Patient Services PAP partners including HUB, free drug pharmacy, charitable foundation partner and all supporting PAP supplier partners.
  • Lead PAP management including the development of business rules, and all communications (internal, patient, and provider).
  • Lead the development of operational processes that are well documented, and adhered to and that operations are tracked, measured, and audited to ensure compliance with Takeda’s guidelines and SOPs.
  • Develop the strategic plan and lead the evolution of PAP operations to maximize operational efficiency while anticipating future business and access issues.
  • Lead contract negotiations with PAP suppliers with stakeholders including procurement.
  • Lead, plan, consult and direct product launches including new indications, new formulations, line extensions, new products, and or new PAP programs.
  • Leadership responsibilities include but are not limited to: PAP, Non-commercial Dispensing Pharmacy, Foundation Support, Case Management, and or HUB support.
  • Lead PAPs across 7 suppliers, 5 therapeutic areas, and 18 products.
  • Recognized expert on PAP industry trends impacting patient access and formulated proactive responses and solutions to payer initiatives that could negatively impact PAPs and our patients.
  • Anticipate, assess, track, and mitigate potential issues, risks, and obstacles at multiple levels, providing escalation management oversight to resolution.
  • Identify process improvement and implement opportunities to optimize effectiveness and outcomes while also anticipating future developments and including them in your process and program design.
  • Ensure documentation, supporting materials, reports and project plans are relevant, accurate, and readily available, including status updates, work plans, and formal executive summaries. This role provides quality, reliable delivery of customer solutions utilizing appropriate planning, processes, and delivery of services.
  • Complex projects and problems require strong project management across the function and post-project reviews occur with progress tracked and measured.
  • Full accountability for ensuring quality analytical and decision-making capabilities are developed and applied to issue identification and solution generation.
  • Challenging vendor partners to identify and overcome barriers to performance and to surpass existing expectations, striving for excellence.
  • Excellent communication skills are required to ensure Director, Patient Assistance & Vendor Ops is well informed and kept up-to-date on potential issues and progress updates.
  • Lead with strategic direction in the continuous development of the PAP function and programs.
  • The position will need to lead and influence without authority and navigate within a matrix environment.
  • Lead as the PAP expert maintaining current and forward-thinking industry perspective, knowledge of best practices, and benchmark on external trends.

  Minimum Requirements/Qualifications:

  • Bachelor’s Degree required, Master's Degree preferred
  • Extensive CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting required
  • Proven track record of building effective working relationships with internal and external business stakeholders
  • Extensive project management required
  • People management experience preferred
  • Ability to lead multiple projects and succeed in a dynamic, fast-paced environment
  • 7+ years of experience in vendor management or project management role, or a related field is required, preferably in the pharmaceutical industry required
  • Pharmaceutical reimbursement experience preferred
  • Proficiency in all Microsoft products is required, along with proficiency in data analysis and reporting required.
  • Experience in Patient Services and patient assistance programs preferred.
  • Skilled with developing statements of work and key performance indicators preferred
  • 10-15% travel required

  What Takeda can offer you:

  • Comprehensive Healthcare: Medical, Dental, and Vision
  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs and company match of charitable contributions
  • Family Planning Support
  • Flexible Ways of Working
  • Tuition reimbursement

  More about us:

  At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

  Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

  This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

  In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

  EEO Statement

  Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

  Locations

  Lexington, MA

  Worker Type

  Employee

  Worker Sub-Type

  Regular

  Time Type

  Full time

• About the company

  Hope and empathy. These two words are not often associated with pharmaceutical companies. But here at Takeda, our people are motivated to serve patients with integrity, respect, and empathy. Driven by our mission, we seek to bring hope of better health and a brighter future to those we impact. To do this, we focus on our chosen core therapeutic areas: Oncology Gastroenterology Neuroscience Develop life-saving vaccines No matter the region, business unit, function, or team, everyone at Takeda matters. Every one of our employees is a vital contributor to our bold, inspiring mission.

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