• Job Description

  Req#: A3175-25-0000?language=en&page=963&sort=publicationDateDesc

  Job summary

  We are looking for a bright individual to join our reception team with lots of enthusiasm committed to patient care.

  We are a busy Inner City practice, high performing training practice committed to providing the best care that we can with a reputation for innovation and sustainability and a friendly and supportive team approach.

  Main duties of the job

  Job summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Assist in administration relating to patient journey.

  About us

  We are an expanding practice, with a list size of 13,500 patients.

  Our current clinical team consists of 6 GP partners, 7 salaried GP's, a nursing and phlebotomy team. We have a team of 7 receptionist and a management and administration team.

  Both the clinical and admin teams work very closely with one another trying to provide the best possible care for our patients.

  Date posted

  03 February 2025

  Pay scheme

  Other

  Salary

  £13.15 an hour London Living Wage

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  A3175-25-0000

  Job locations

  19 Aberfeldy Square

  London

  E14 0XA

  
  

  Job description

  Job responsibilities

  JOB TITLE: Patient Assistant

  REPORTS TO: SENIOR RECEPTIONIST/PRACTICE MANAGER

  HOURS: 20 - 25 Hours (Flexibility is required for this role)

  Job summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Job responsibilities:

  Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes when required
  • Filing post to be archived
  • Emailing, Faxing and photocopy as requested
  • Amalgamation of new & old medical records (tagging)

  Reception

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary

  Appointments

  • Direct patients to Dr First Telephone triage lists for GP appointments
  • Make all appointments for all extended staff members

  Computer

  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines

  Telephone

  • Have working knowledge of telephone/bleep system, during and after hours

  Other Tasks

  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate
  • Other duties not listed as and when required

  Job description

  Job responsibilities

  JOB TITLE: Patient Assistant

  REPORTS TO: SENIOR RECEPTIONIST/PRACTICE MANAGER

  HOURS: 20 - 25 Hours (Flexibility is required for this role)

  Job summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

  Job responsibilities:

  Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes when required
  • Filing post to be archived
  • Emailing, Faxing and photocopy as requested
  • Amalgamation of new & old medical records (tagging)

  Reception

  • Receiving patients, consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary

  Appointments

  • Direct patients to Dr First Telephone triage lists for GP appointments
  • Make all appointments for all extended staff members

  Computer

  • Registrations of new patients computer data entry and medical records
  • Process patients changes of address computer data and medical records (have knowledge of practice area)
  • Process repeat prescription requests in accordance with practice guidelines

  Telephone

  • Have working knowledge of telephone/bleep system, during and after hours

  Other Tasks

  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate
  • Other duties not listed as and when required

  Person Specification

  Experience

  Essential

  • Experience of working in primary care or similar settings

  Desirable

  • Experience of working in a GP practice or other NHS setting
  • Experience of working in a public reception environment.
  • Experience of telephone answering
  • Experience of EMIS clinical system
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients
  • To work own initiative and within a team
  • Ability to communicate effectively
  • Ability to remain calm in situations and work under pressure
  • Ability to communicate effectively and sensitively with users, colleagues and outside agencies

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Skills and knowledge

  Essential

  • Polite and professional at all times
  • Commitment to ongoing learning and develop own skills and abilities
  • Demonstrate a flexible and mature attitude
  • Respect for multicultural population and colleagues

  Person Specification

  Experience

  Essential

  • Experience of working in primary care or similar settings

  Desirable

  • Experience of working in a GP practice or other NHS setting
  • Experience of working in a public reception environment.
  • Experience of telephone answering
  • Experience of EMIS clinical system
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients
  • To work own initiative and within a team
  • Ability to communicate effectively
  • Ability to remain calm in situations and work under pressure
  • Ability to communicate effectively and sensitively with users, colleagues and outside agencies

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Skills and knowledge

  Essential

  • Polite and professional at all times
  • Commitment to ongoing learning and develop own skills and abilities
  • Demonstrate a flexible and mature attitude
  • Respect for multicultural population and colleagues

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Aberfeldy Practice

  Address

  19 Aberfeldy Square

  London

  E14 0XA

  
  

  Employer's website

  https://www.aberfeldypractice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Aberfeldy Practice

  Address

  19 Aberfeldy Square

  London

  E14 0XA

  
  

  Employer's website

  https://www.aberfeldypractice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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