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Job Description
- Req#: A3744-25-0003?language=en&page=946&sort=publicationDateDesc
- Experience working in customer services over a year (preferred)
- GCSE or equivalent (required)
- Previous experience of working in an NHS environment is desirable, but not essential
- Experience working in customer services over a year (preferred)
- GCSE or equivalent (required)
- Previous experience of working in an NHS environment is desirable, but not essential
Job summary
Abbeywell Surgery is situated in the market town of Romsey. We are looking for a Patient Care Adviser/ co-ordinator to join our friendly and supportive team. We work across two surgeries in the area. We are looking for someone who enjoys working as part of a dedicated team: with the added satisfaction of working for a GP practice Committed to the care and wellbeing of others. We are looking for full time and part time candidates working hours between 0800-1830. Shift patterns 0800-1400, 1200-1830, 0800-1830
Main duties of the job
The main key roles within our reception and administration team includes dealing with patient face to face and answering the telephones, dealing with queries, booking appointments for all the clinical team, supporting our clinical team, dealing with patients referrals and coding documents
About us
All of us here at Abbeywell Surgery work hard to maintain an excellent reputation, both as a traditional, patient-centred, holistic family practice, whilst making full use of the latest technology and research evidence to provide the very best care. Benefits with joining our team employee discounts, on-site free parking, additional leave, company events and uniform
Previous candiates need not reply
Details
Date posted
19 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A3744-25-0003
Job locations
Abbeywell Surgery
The Abbey
Romsey
Hampshire
SO51 8EN
Abbeywell Surgery
Great Well Drive
Romsey
Hampshire
SO517QN
Job descriptionJob description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
When necessary, enter requests for home visits to the computer, ensuring careful recording of all relevant details and where necessary, refer to the Duty Doctor.
Refer repeat prescription requests on to the prescription clerks. When necessary, file completed prescriptions accurately, hand to patients ensuring correct.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Email and photocopy as required.
Open post and distribute as required.
Scan and code documents as appropriate, ensuring complete accuracy, when required
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
Ensure all administrative tasks are completed accurately and thoroughly change of address forms, requests for medical information, certificate requests etc. Accurately add the necessary coding to the computer.
Have a working knowledge of the telephone system, during and after hours.
Have a knowledge of opening up premises at the start of the day when first to arrive, deactivate alarms and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Clear rooms, communal areas and ensure the kitchen and waiting room is kept clean and tidy.
Undertake any other additional duties appropriate to the post, as requested by the Partners or the Practice Manager.
Ensure a good working knowledge of use of the computer, coding, information gathering and data input. Maintain and develop this knowledge and ask for help if required.
Provide cover to ensure the smooth running of the Practice and to support the rest of the Team.
Previous applicants need not apply
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
When necessary, enter requests for home visits to the computer, ensuring careful recording of all relevant details and where necessary, refer to the Duty Doctor.
Refer repeat prescription requests on to the prescription clerks. When necessary, file completed prescriptions accurately, hand to patients ensuring correct.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Email and photocopy as required.
Open post and distribute as required.
Scan and code documents as appropriate, ensuring complete accuracy, when required
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
Ensure all administrative tasks are completed accurately and thoroughly change of address forms, requests for medical information, certificate requests etc. Accurately add the necessary coding to the computer.
Have a working knowledge of the telephone system, during and after hours.
Have a knowledge of opening up premises at the start of the day when first to arrive, deactivate alarms and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Clear rooms, communal areas and ensure the kitchen and waiting room is kept clean and tidy.
Undertake any other additional duties appropriate to the post, as requested by the Partners or the Practice Manager.
Ensure a good working knowledge of use of the computer, coding, information gathering and data input. Maintain and develop this knowledge and ask for help if required.
Provide cover to ensure the smooth running of the Practice and to support the rest of the Team.
Previous applicants need not apply
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Abbeywell Surgery
Address
Abbeywell Surgery
The Abbey
Romsey
Hampshire
SO51 8EN
Employer's website
Employer details
Employer name
Abbeywell Surgery
Address
Abbeywell Surgery
The Abbey
Romsey
Hampshire
SO51 8EN
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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