NHS
Patient Care Advisor/Receptionist
This job is now closed
Job Description
- Req#: A1235-25-0002?language=en&page=734&sort=publicationDateDesc
- have a positive nature and proactive approach
- experience of working in a patient facing service
- office administration experience
- able to work in a fast paced environment
- excellent customer service, communication skills
- attention to detail and diligence
- high level of computer skills and experience of Microsoft systems.
- excellent time management and ability to work to deadlines
- be flexible and adaptable
- previous NHS or healthcare experience is preferred
- maintain patient confidentiality
- manage patient enquiries
- signpost patients to appropriate services
- assist GP's with patient triage
- telephone switchboard duties and main reception duties
- email communications and various administrative tasks
- follow practice policies and procedures
- support colleagues, both clinical and non-clinical
- maintain patient confidentiality
- manage patient enquiries
- signpost patients to appropriate services
- assist GP's with patient triage
- telephone switchboard duties and main reception duties
- email communications and various administrative tasks
- follow practice policies and procedures
- support colleagues, both clinical and non-clinical
- GCSE grade A to C or equivalent
- Administration Diploma
- NVQ Certificate/Diploma in Customer Service
- Experience in patient facing role
- Experience in administration and customer service
- Experience in a patient facing roles within GP Practice or similar Healthcare setting
- GCSE grade A to C or equivalent
- Administration Diploma
- NVQ Certificate/Diploma in Customer Service
- Experience in patient facing role
- Experience in administration and customer service
- Experience in a patient facing roles within GP Practice or similar Healthcare setting
Job summary
We are looking to recruit another trusted member of our team, who has the right attributes to work alongside our administrative and clinical staff.
The right applicant will be customer focussed with a common-sense approach, able to multi-task and work well in a team and independently, to ensure we provide the best possible service to our patients.
The working hours shifts commence at 8.00am and/or finish at 6.30pm, depending on part time or full time hours. We can offer some degree of flexibility to the right person.
Main duties of the job
As a Patient Care Advisor (PCA) you will provide reception and administrative support to the clinical team to ensure patients are signposted to the appropriate practice services or external services. To carry out various administrative tasks which include; assisting the duty clinician, communicating with patients by telephone and at the reception desk, email communications, scanning and various administrative tasks. You will be fully supported by a friendly and innovative team, and develop new skills along the way.
Candidate attributes and requirements:
Training will be provided for the right candidate
About us
This is an exciting opportunity to join an outstanding practice and a team of long standing staff who are dedicated to providing excellent customer service. We were Herts & West Essex Primary Care Team of the Year 2023, and shortlisted again in 2024, which is a credit to our team as a whole.
We are a large, well established practice, with a supportive team which includes: doctors, paramedics, pharmacist, nurses, physiotherapists and other primary care staff, supported by a large administrative team.
Our aim is to provide the highest level of care to our patient population, and to focus on the needs of our local population and the well-being of our staff, as well as the continued success and sustainability of the practice.
As a GP Training Practice, we have a culture of learning and development which extends to the whole team, and we encourage and support staff to develop and expand their skills.
We are proud of the contribution our team has made to support the service improvements, and the high quality service we provide to our patients, which is reflected in our Google reviews.
Details
Date posted
14 May 2025
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A1235-25-0002
Job locations
8-14 Victoria Street
St Albans
Hertfordshire
AL1 3JB
Job descriptionJob description
Job responsibilities
brief overview - full job description available:
Job responsibilities
brief overview - full job description available:
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Maltings Surgery
Address
8-14 Victoria Street
St Albans
Hertfordshire
AL1 3JB
Employer's website
Employer details
Employer name
The Maltings Surgery
Address
8-14 Victoria Street
St Albans
Hertfordshire
AL1 3JB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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