• Job Description

  Req#: 12717

  Overview

  Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

  Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

  Responsibilities

  • Responsible for accurate data entry of incoming prescriptions, if required
  • Responsible for accurate selecting billing and shipping methods for incoming patient orders
  • Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
  • Document patient reported information into TherigySTM
  • Provides resolution to customer service issues to ensure member satisfaction
  • Work with members to provide resolution to payment related issues on accounts/orders
  • Maintain and keep reasonable production as determined by supervisor
  • May assist in orienting and training new employees
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned

  Qualifications

  Attendance Requirements:

  • Must be available, and on-time for scheduled work shifts.
  • Must be able to work nights and weekends, as required.

  Educational Requirements:

  • Minimum: High School Diploma or GED
  • Preferred: Pharmacy technician or related certification

  Experience:

  • Experience in a customer service-related field
  • Preferred: 6-12 months experience as a pharmacy technician

  Required (Mississippi Employees):

  • Registered with the State of Mississippi as a Pharmacy Technician

  Special Conditions of Employment:

  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific position

  Compensation

  $15.84-17.69 per hour.

  The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

  KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .

• About the company

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