• Job Description

  Req#: A5196-25-0008?language=en&page=148&sort=publicationDateDesc

  Job summary

  A challenging but rewarding role within a friendly and welcoming team.

  27 hours per week, worked as:

  Monday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm),

  Tuesday 08:00 - 17:00pm (Lunch 13:00pm-14:00pm)

  Friday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm)

  Interviews are planned for 5th and 6th August 2025.

  Main duties of the job

  To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.

  To project a positive, friendly and professional image to patients, visitors and colleagues at all times.

  About us

  Flansham Park Health Centre is a training Practice with 4 dedicated GP Partners and 8 Salaried GP's supported by a team of highly professional clinical and non-clinical staff to provide the highest possible standard of care to over 13,200 patients.

  Applicants who are patients of Flansham Park Health Centre:

  Flansham Park Health Centre considers that employing staff who are patients of the practice has significant disadvantages both to the patient and to the practice. Please note therefore that if your application is successful, you will be required to register elsewhere.

  Details

  Date posted

  09 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience Up to £12.71 per hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5196-25-0008

  Job locations

  109 Flansham Park

  Felpham

  Bognor Regis

  West Sussex

  PO22 6DH

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Deal with general enquiries, make appointments and book patients in as arrived.
  • Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
  • Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
  • Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
  • Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
  • Support the prescription team with repeat prescriptions in accordance with Practice policy.
  • Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
  • Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
  • Ensure electronic records are up to date and accurate.
  • Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients.
  • Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
  • Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
  • Any other reasonable task allocated by a member of the Management team.

  Job description

  Job responsibilities

  The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Deal with general enquiries, make appointments and book patients in as arrived.
  • Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
  • Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
  • Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
  • Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
  • Support the prescription team with repeat prescriptions in accordance with Practice policy.
  • Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
  • Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
  • Ensure electronic records are up to date and accurate.
  • Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients.
  • Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
  • Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
  • Any other reasonable task allocated by a member of the Management team.

  Person Specification

  Qualifications

  Essential

  • GCSE English (C or above) and at least three others

  Desirable

  • Educated to A-level / equivalent or higher, with relevant experience

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties

  Desirable

  • Experience of working in a health care setting

  Knowledge and Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills (generic)
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS / SystmOne / Vision user skills

  Person Specification

  Qualifications

  Essential

  • GCSE English (C or above) and at least three others

  Desirable

  • Educated to A-level / equivalent or higher, with relevant experience

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties

  Desirable

  • Experience of working in a health care setting

  Knowledge and Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills (generic)
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS / SystmOne / Vision user skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Flansham Park Health Centre

  Address

  109 Flansham Park

  Felpham

  Bognor Regis

  West Sussex

  PO22 6DH

  
  

  Employer's website

  https://www.flanshampark.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Flansham Park Health Centre

  Address

  109 Flansham Park

  Felpham

  Bognor Regis

  West Sussex

  PO22 6DH

  
  

  Employer's website

  https://www.flanshampark.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice