• Job Description

  Req#: A4150-25-0000?language=en&page=370&sort=publicationDateDesc

  Job summary

  This is an exciting opportunity for an experienced primary care administrator who is professional, enthusiastic, hard-working and motivated with a keen eye for detail.

  The role is varied, working across the practice in all administrative departments including reception. It will draw on your years of experience working as a primary care administrator.

  Main duties of the job

  The role will be cross departmental practice working with admin / secretarial responsibilities, document processing workflow, eRS worklists, estates protocols whilst also being part of our existing reception team. You will be working closely with all clinical and administrative primary care professionals.Redefining and implementing new patient services and managing patient caseloads. Liaising with Care Co-Ordinators across the PCN.You will be supporting patients with their personalised care and health monitoring requirementsmaking sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed.

  About us

  You will be joining our dedicated, supportive team delivering high quality healthcare services to our patients.

  Our patient list size is 8000 and growing

  2 GP partners, 1 salaried GP, professional team of highly skilled nurses and HCAs, together with a our PCN Allied Health professionals

  Supportive, dedicated team of administrators and care navigators and coordinators

  Details

  Date posted

  11 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4150-25-0000

  Job locations

  Fishermead Medical Centre

  Fishermead Boulevard

  Fishermead

  Milton Keynes

  MK6 2LR

  
  

  Job description

  Job responsibilities

  Job Responsibilities

  Working as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queries

  Use Microsoft office suite of programmes for communication, record keeping, data analysis and audits

  Increase uptake and usage of the NHS App and expand patient online access

  Support transition to total triage

  Liaise with other PCN practices and their Care Co-Ordinators

  Signpost and refer patients to PCN Additional Roles health professionals

  Proactively identify and work with cohorts of patients to support their personalised care requirements

  Support Medical Secretary including eRS worklists,

  Liaise with the ME and complete MCCD protocols

  Support Data Quality Manager with QOF, IIF, PCF, read coding and summarising

  Support Practice Manager with IT and estates issues

  Provide coordination and navigation for patients and their carers across health and care services

  Support and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager

  Filing and general administrative duties assigned to you

  To ensure all the practice protocols and procedures are followed and maintained

  To attend training events

  To present yourself in a professional and polite manner at all times

  Any other duties as reasonably requested

  The above list of duties is not exhaustive and may be subject to change as deemed necessary

  Job description

  Job responsibilities

  Job Responsibilities

  Working as part of our reception team, support patients to manage their needs, answering their queries and supporting them to make appointments, processing patients requests and resolving queries

  Use Microsoft office suite of programmes for communication, record keeping, data analysis and audits

  Increase uptake and usage of the NHS App and expand patient online access

  Support transition to total triage

  Liaise with other PCN practices and their Care Co-Ordinators

  Signpost and refer patients to PCN Additional Roles health professionals

  Proactively identify and work with cohorts of patients to support their personalised care requirements

  Support Medical Secretary including eRS worklists,

  Liaise with the ME and complete MCCD protocols

  Support Data Quality Manager with QOF, IIF, PCF, read coding and summarising

  Support Practice Manager with IT and estates issues

  Provide coordination and navigation for patients and their carers across health and care services

  Support and follow up actions requested by the GPs, Practice Nurses, Practice Secretary, Administrator and Practice Manager

  Filing and general administrative duties assigned to you

  To ensure all the practice protocols and procedures are followed and maintained

  To attend training events

  To present yourself in a professional and polite manner at all times

  Any other duties as reasonably requested

  The above list of duties is not exhaustive and may be subject to change as deemed necessary

  Person Specification

  Qualifications

  Essential

  • Good standard of education
  • GCSE grade A to C in English and Maths

  Experience

  Essential

  • 7+ years experience in primary care reception and administration
  • 7+ years of SystmOne experience
  • ME and MCCD protocol experience
  • QOF, IIF, PCF, read coding and summarising experience
  • Excellent Microsoft Office skills especially Excel, Word, Outlook
  • Practical experience of working with others
  • Experience of using own initiative/multi-tasking
  • Experience of NHS App, NHS online, Total Triage

  Desirable Criteria

  Desirable

  • Experience of Risk management
  • Experience managing NHS Complaints procedure
  • Experience completing DSP Toolkit
  • Experience using National Workforce Data Set

  Person Specification

  Qualifications

  Essential

  • Good standard of education
  • GCSE grade A to C in English and Maths

  Experience

  Essential

  • 7+ years experience in primary care reception and administration
  • 7+ years of SystmOne experience
  • ME and MCCD protocol experience
  • QOF, IIF, PCF, read coding and summarising experience
  • Excellent Microsoft Office skills especially Excel, Word, Outlook
  • Practical experience of working with others
  • Experience of using own initiative/multi-tasking
  • Experience of NHS App, NHS online, Total Triage

  Desirable Criteria

  Desirable

  • Experience of Risk management
  • Experience managing NHS Complaints procedure
  • Experience completing DSP Toolkit
  • Experience using National Workforce Data Set

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Fishermead Medical Centre

  Address

  Fishermead Medical Centre

  Fishermead Boulevard

  Fishermead

  Milton Keynes

  MK6 2LR

  
  

  Employer's website

  https://www.fishermeadmedicalcentre.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Fishermead Medical Centre

  Address

  Fishermead Medical Centre

  Fishermead Boulevard

  Fishermead

  Milton Keynes

  MK6 2LR

  
  

  Employer's website

  https://www.fishermeadmedicalcentre.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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